Overview

The Empowered Contributor Programme is a challenging and engaging 2-day training experience designed to elevate the personal and professional effectiveness of individual contributors and frontline employees.

While these employees may not yet hold formal leadership positions, their ability to communicate, collaborate, manage their time, and build strong relationships has a direct impact on team performance, customer satisfaction, and operational success.

This programme develops the core soft skills essential in today’s workplace — not just to improve productivity, but to build confidence, accountability, and influence at every level of the organisation.

Participants are taken on a structured learning journey, moving from self-awareness and individual effectiveness to collaboration, communication, and workplace impact. Through highly interactive, real-world activities, they gain practical tools and mindsets that they can immediately apply in their current and future roles.

Who Will Benefit?

• Staff at a front-line or individual contributor level seeking to improve interpersonal and professional effectiveness
• Individual contributors who do not have direct reports but play a key role in operations or project delivery.
• Support staff, technical experts, customer service executives, admin staff, or anyone who wants to improve interpersonal and productivity skills.
• Employees preparing for or recently promoted to more complex or cross-functional roles
• Employees looking to enhance their interpersonal communication, collaboration, and self-management skills

Content:

• Communication Essentials: Learn the key components of effective communication, including verbal and non-verbal cues, active listening, and the importance of clarity and tone.
  
  
• Assertive Communication & Difficult Conversations: Learn the difference between passive, aggressive, and assertive communication, and build strategies to handle difficult conversations with composure and professionalism.
  
  
• Time & Task Management: Learn proven methods such as the Eisenhower Matrix, batching, and time-blocking. Learn how to identify time-wasters, reduce multitasking, and create a workflow that supports productivity without burnout.
  
  
• Proactive Work Habits: Build habits that support ownership and focus and explore ways to transition from reactive to proactive behaviour and develop a mindset geared toward continuous improvement and contribution.
  
  
• Working Effectively in Teams: Explore team roles, group dynamics, and the characteristics of high-performing teams. Learn how to contribute meaningfully in group settings, communicate with team awareness, and use feedback as a tool for growth—both giving and receiving it effectively.
  
  
• Thinking Skills and Problem Solving: Understand and apply tools and frameworks such as the 5 Whys and lateral thinking to improve decision-making and problem-solving.
  
  
• Building Effective Workplace Relationships: This session focuses on emotional intelligence, empathy, and the role of self-awareness in managing interpersonal dynamics. Learn how to build rapport, navigate misunderstandings, and maintain professional relationships even under pressure or in conflict.

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