Overview

The Excellence in Middle Management program is designed to equip mid-level managers and aspiring leaders with the skills and knowledge needed to excel in their leadership roles.

Over the course of two intensive days, participants will gain practical tools to improve their strategic thinking, strengthen business acumen, master change management, and provide exemplary leadership to their teams.

Who Will Benefit?

• Staff at a front-line or individual contributor level seeking to improve interpersonal and professional effectiveness
• Individual contributors who do not have direct reports but play a key role in operations or project delivery.
• Support staff, technical experts, customer service executives, admin staff, or anyone who wants to improve interpersonal and productivity skills.
• Employees preparing for or recently promoted to more complex or cross-functional roles
• Employees looking to enhance their interpersonal communication, collaboration, and self-management skills

Content:

• The Middle Manager’s Role: Exploring the critical role middle managers play in aligning team goals with organisational objectives.
  
  
• Understanding Strategy: What does it mean to "think strategically," and how can you apply it at your level?
  
  
• Strategic Alignment: Using the company’s vision, mission, and strategic goals to guide decisions and actions at the team level.
  
  
• Influence and Authority: Leading without formal authority - how to inspire and guide through influence.
  
  
• Aligning Operations with Strategy: How day-to-day operations can be aligned with broader business goals for maximum impact.
  
  
• Leading Through Uncertainty: How to provide direction and maintain stability even when the future is unclear.
  
  
• The Nature of Change: Understanding that change is a constant and recognising different types of change (e.g., organisational, technological, cultural).
• Psychology and Emotions of Change: Identifying common reactions to change and understanding how to manage resistance effectively.
  
  
• Leadership Styles: Identifying your own leadership style and how to adapt it based on the needs of your team.
  
  
• Emotional Intelligence (EQ): Understanding and applying EQ to enhance interpersonal communication, conflict resolution, and team dynamics.
  
  
• Building Trust and Credibility: How to develop and maintain trust with your team and colleagues.
  
  
• Coaching and Mentoring: Understanding the distinction between managing and coaching, and how to develop future leaders within your team.
  
  
• The Elements of High-Performance Teams: What makes a team high-performing, and how you can cultivate these elements within your own team.

Learning
Outcomes

Learning
Approaches