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Courses > Executive Education with AIM WA and UWA Business School

Advanced Dispute Resolution

Gain a deeper understanding of the behaviours that drive conflict and the practical tools that shift it.

This program helps you recognise the psychological patterns beneath dispute dynamics and guides you toward approaches that support clarity and constructive progress.

Location
Date
Duration

1 Day

Time (AWST)
Address
Participants
Total

What to expect

Disputes can range from minor misunderstandings to complex, high-stakes disagreements. While many appear straightforward on the surface, they often involve deeper psychological processes that shape how people think, react and communicate. This program explores those processes and provides a clear, accessible framework for understanding behaviours that escalate or perpetuate conflict.

Drawing on current neuro-psychological research, you will learn how common patterns such as stone-walling, black-and-white thinking, demands for evidence, circular discussions and difficulties with perspective-taking can obstruct meaningful negotiation. Through practical examples, the program highlights why these behaviours occur and how they influence emotional arousal, rigidity and the overall resolution process.

You will also explore a range of theoretically informed interventions that can help reduce tension, build understanding and open the way for more constructive conversations. With a focus on actionable tools, the program supports you in applying these approaches to real dispute contexts, enhancing both confidence and capability.

Is this program for you


This program is ideal for anyone who works in dispute resolution or regularly encounters conflict as part of their role.

This program is suited to individuals who want to:

  • Understand their own conflict responses and triggers

  • Gain insight into the behaviours of others in conflict situations

  • Manage and resolve conflict more effectively

  • Support constructive and respectful outcomes in challenging situations

What you will explore

During this program, you will develop a deeper understanding of conflict dynamics and dispute resolution, and build practical skills to respond constructively in challenging situations. The program focuses on recognising the psychological drivers of conflict, interpreting behaviours, and applying targeted interventions that reduce tension, improve understanding and support more effective negotiation outcomes.

By the end of this program, you should be able to:

  • Understand factors that contribute to fair and satisfactory dispute resolution

  • Describe key mental processes that influence conflict behaviour

  • Decode observable conflict behaviours using a practical framework

  • Apply indicated interventions designed to reduce arousal and improve understanding

  • Use practical skills that support more constructive negotiation pathways

Where this program can take you


During this program, you will explore the nature of disputes and the factors that contribute to satisfactory resolution. You will examine how the mind responds in conflict, drawing on relevant research insights to better understand conflict behaviours.

The program also focuses on developing practical skills for decoding conflict behaviours and understanding the theoretical foundations that support targeted interventions. You will learn practical tools for applying appropriate interventions in real dispute contexts to support effective and constructive resolution.

About the Facilitator

Dr Darren Moroney

B.Psych, PhD (Counselling Psychology)
Registered Psychologist • Academic • Nationally Accredited Mediator

Darren is a psychologist and mediator based in the Mediation Clinic at the University of Western Australia’s Law School, where he conducts dispute resolution processes across workplace, HR, family and Court-referred matters. He regularly facilitates mediations throughout Western Australia and Victoria.

With extensive experience in both practice and teaching, Darren is a lead trainer in UWA’s National Mediation Accreditation System (NMAS) program and has provided specialist training and consultation to organisations including the Corruption and Crime Commission, WA Police, Australian Federal Police, WA Children’s Court, State Administrative Tribunal, Aboriginal Mediation Service, DMIRS, WA Department of Education, AIFLAM and Anglicare WA.

As a psychologist, Darren works from a mentalising-based approach to support clients with relational and mental health challenges. As an academic, he has taught and conducted research across UWA’s Law School and Curtin University’s Psychology program, contributing to the development of evidence-informed dispute resolution practice.

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