Overview

This two-day course is designed to help managers and leaders develop the emotional intelligence (EQ) skills necessary to enhance their leadership effectiveness, build stronger teams, and navigate workplace challenges with confidence.

Through a combination of interactive discussions, case studies, and practical exercises, participants will learn to understand and manage their own emotions, connect with others on a deeper level, and foster a positive, collaborative work environment.

By the end of this course, participants will possess the tools to lead with empathy, resolve conflicts, and make better decisions, creating a work culture that thrives on trust, resilience, and emotional 

Who Will Benefit?

• Technical professionals who want to improve their interpersonal and communication skills
  
  
• Project managers in tech fields seeking to foster better cross-functional collaboration
  IT and engineering team leads who want to bridge technical and non-technical communication
  
  
• Business stakeholders and leaders aiming to support technical teams in developing essential soft skills

Content:

• Understanding Emotional Intelligence as the foundation: Exploring Goleman’s model and the science behind why EI is crucial for leadership, communication, and personal effectiveness.
  
  
• Building self-awareness by identifying emotional triggers and patterns:  Recognise and name your emotions in real-time to make better decisions.
  
  
• Strengthening self-regulation by learning how to manage emotions under pressure: Understand and use practical tools like mindfulness, cognitive reframing, and emotional pauses.
  
  
• Recognising emotional triggers and hot buttons during conflict: Avoid reactive behaviour and maintain control in tense or confrontational situations.
  
  
• Practicing empathy to understand and relate to others’ emotions: Even during disagreement, helping to reduce tension and build trust.
  
  
• Developing social awareness: By reading non-verbal cues and emotional climates to better navigate group dynamics and unspoken conflict.
  
  
• Exploring conflict styles and emotional responses: Understand personal conflict styles of self and others and how to shift toward more emotionally intelligent approaches.
  
  
• Using emotionally intelligent communication: To express thoughts and emotions clearly and respectfully in both everyday and high-stakes conversations.
  
  
• Applying active listening and emotional validation techniques: Ensure others feel heard, reduce defensiveness, and foster connection in moments of conflict.
  
  
• Implementing a structured conflict resolution strategy: that helps participants manage disputes with empathy, clarity, and collaboration.
  
  
• Leveraging emotional intelligence to influence others authentically: by aligning emotional tone, building rapport, and inspiring cooperation.

Learning
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Learning
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