(08) 9383 8000
Soft Skills for Technical Professionals
Enhance your communication, collaboration, and leadership abilities to bridge the gap between technical expertise and people skills in this hands-on, practical course.
For Malaysia public courses, all prices are displayed in Malaysian Ringgit (MYR) for reference only. Payments will be processed in Australian Dollars (AUD) at the prevailing exchange rate. The final amount charged may differ slightly due to currency conversion and any fees applied by your payment provider.
Overview
Participants will engage in practical exercises and real-world scenarios designed to strengthen their ability to communicate complex concepts to non-technical audiences, work seamlessly across teams, and handle the rapid changes often encountered in technical roles. This hands-on approach ensures participants leave the course with actionable strategies to apply these skills confidently in their roles.
This course addresses the growing demand for technical professionals to develop a people-oriented mindset and bridge communication gaps, especially when discussing risk, security, and technical implementations.
Participants will gain insight into how effective soft skills can enhance productivity, improve teamwork, and facilitate organisational success.
Who will benefit
- Technical professionals seeking to enhance their interpersonal and communication skills
- Project managers in tech fields seeking to foster better cross-functional collaboration
- IT and engineering team leads who want to bridge technical and non-technical communication
- Business stakeholders and leaders aiming to support technical teams in developing essential soft skills.
Content
- Structure risk and decision updates with clear BLUF and data to secure buy-in
- Craft messages addressing barriers and motivating stakeholders through change
- Practice giving future-focused feedback, reflective listening, and questioning in triads
- Role-play interest-based negotiation and adaptive leadership to resolve disagreements
- Build an empathy map for a tough stakeholder and design two team rituals for open communication
- Deliver concise context–conflict–resolution stories; discuss virtual and cultural framing
- Map tasks with the Eisenhower Matrix, then workshop batching, delegation, or deferral strategies in pairs.
Learning outcomes
You will learn to:
- Gain essential soft skills for technical roles
- Communicate technical concepts clearly to non-technical audiences
- Build adaptability and flexibility for change and team dynamics
- Improve collaboration with cross-functional teams
- Enhance emotional intelligence and self-awareness for constructive interactions
- Apply soft skills in scenarios like security concerns and technology rollouts
- Recognise how clear communication and collaboration impact project success and morale
- Deliver balanced feedback and feedforward using reflective listening and powerful questions
- Demonstrate negotiation and adaptive leadership to resolve disagreements and influence without authority
- Create empathy maps and design simple team rituals to foster psychological safety and open communication
- Craft and deliver concise context–conflict–resolution narratives for diverse and virtual audiences
- Prioritise tasks with the Eisenhower Matrix and time-boxing; implement batching, delegation, or deferral strategies.
Learn the core skills to succeed in your new management role, from motivating teams to managing performance, conflict, and organisational change.
Empower your leadership journey with strategies for career growth, communication, and overcoming workplace barriers in this transformative program for women leaders.
Gain the knowledge and confidence to leverage AI effectively, exploring real-world applications, ethical considerations, and hands-on tools to boost workplace productivity.
Master the art of critical and creative thinking with this interactive workshop, designed to help you systematically tackle complex problems, evaluate evidence, consider diverse perspectives, and make sound decisions.