Overview

Effective workplace relationships depend on the ability to listen, adapt and speak with clarity and confidence. Yet many professionals struggle with communication challenges such as being misunderstood, navigating different personalities or addressing issues directly without damaging trust.

This course equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.

Who should attend?

This course is designed for emerging leaders, team leaders, supervisors, project coordinators and professionals who need to communicate effectively across diverse teams, influence without authority and handle challenging conversations as part of their role.

Content

• Communication Context and Priorities: Identify current communication challenges and map key workplace relationships to focus skill development where it matters most

• Reading the Room: Develop awareness of nonverbal communication, including body language, tone and presence, and learn how these signals shape trust and credibility in workplace interactions

• Communication Styles: Understand the Bolton and Bolton Communication Styles Matrix (Analytical, Driver, Expressive, Amiable), identify your natural style and learn to adapt your approach to build rapport with different personalities

• Empathic Communication: Apply active listening techniques, including paraphrasing, reflecting and summarising to demonstrate understanding and build connection

• Strategic Questioning: Use open, probing and funnel questioning techniques to uncover information, clarify meaning and guide productive conversations

• Courageous Conversations with Confidence: Learn assertive communication techniques that maintain relationships while addressing issues directly, including the 60-second start framework for opening challenging conversations

• Personal Action Planning: Create specific communication actions for key workplace relationships and establish accountability for ongoing practice and development.