Interpersonal and Communication Skills

Communication Essentials

This program equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.

New Course Icon
Location
Date
Duration

1 Day

Time (AWST)
Address
Participants
Total

Overview

Effective workplace relationships depend on the ability to listen, adapt and speak with clarity and confidence. Yet many professionals struggle with communication challenges such as being misunderstood, navigating different personalities or addressing issues directly without damaging trust.

This course equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.

Who should attend?

This course is designed for emerging leaders, team leaders, supervisors, project coordinators and professionals who need to communicate effectively across diverse teams, influence without authority and handle challenging conversations as part of their role.

 

Content

  • Communication Context and Priorities: Identify current communication challenges and map key workplace relationships to focus skill development where it matters most

  • Reading the Room: Develop awareness of nonverbal communication, including body language, tone and presence, and learn how these signals shape trust and credibility in workplace interactions

  • Communication Styles: Understand the Bolton and Bolton Communication Styles Matrix (Analytical, Driver, Expressive, Amiable), identify your natural style and learn to adapt your approach to build rapport with different personalities

  • Empathic Communication: Apply active listening techniques, including paraphrasing, reflecting and summarising to demonstrate understanding and build connection

  • Strategic Questioning: Use open, probing and funnel questioning techniques to uncover information, clarify meaning and guide productive conversations

  • Courageous Conversations with Confidence: Learn assertive communication techniques that maintain relationships while addressing issues directly, including the 60-second start framework for opening challenging conversations

  • Personal Action Planning: Create specific communication actions for key workplace relationships and establish accountability for ongoing practice and development.

Learning outcomes

You will learn to:

  • Diagnose and adapt communication approaches based on individual communication styles to build productive working relationships
  • Demonstrate empathic engagement through integrated active listening, effective questioning and nonverbal awareness in workplace conversations
  • Navigate difficult conversations using assertive communication techniques that maintain relationships while addressing issues directly
  • Apply a strategic communication framework that flexes to context, audience and desired outcomes in real-time interactions
  • Create and commit to a personal communication development plan targeting specific workplace relationships.

     

Related Results

Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

Knowing how to write clear, concise and effective communications is an essential workplace skill. This training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. 

Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.

In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs