Interpersonal and Communication Skills

Communication Essentials

This program equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.

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1 Day

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Overview

Effective workplace relationships depend on the ability to listen, adapt and speak with clarity and confidence. Yet many professionals struggle with communication challenges such as being misunderstood, navigating different personalities or addressing issues directly without damaging trust.

This course equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.

Who should attend?

This course is designed for emerging leaders, team leaders, supervisors, project coordinators and professionals who need to communicate effectively across diverse teams, influence without authority and handle challenging conversations as part of their role.

 

Content

  • Communication Context and Priorities: Identify current communication challenges and map key workplace relationships to focus skill development where it matters most

  • Reading the Room: Develop awareness of nonverbal communication, including body language, tone and presence, and learn how these signals shape trust and credibility in workplace interactions

  • Communication Styles: Understand the Bolton and Bolton Communication Styles Matrix (Analytical, Driver, Expressive, Amiable), identify your natural style and learn to adapt your approach to build rapport with different personalities

  • Empathic Communication: Apply active listening techniques, including paraphrasing, reflecting and summarising to demonstrate understanding and build connection

  • Strategic Questioning: Use open, probing and funnel questioning techniques to uncover information, clarify meaning and guide productive conversations

  • Courageous Conversations with Confidence: Learn assertive communication techniques that maintain relationships while addressing issues directly, including the 60-second start framework for opening challenging conversations

  • Personal Action Planning: Create specific communication actions for key workplace relationships and establish accountability for ongoing practice and development.

Learning outcomes

You will learn to:

  • Diagnose and adapt communication approaches based on individual communication styles to build productive working relationships
  • Demonstrate empathic engagement through integrated active listening, effective questioning and nonverbal awareness in workplace conversations
  • Navigate difficult conversations using assertive communication techniques that maintain relationships while addressing issues directly
  • Apply a strategic communication framework that flexes to context, audience and desired outcomes in real-time interactions
  • Create and commit to a personal communication development plan targeting specific workplace relationships.

     

Related Results

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality. 

Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.

You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding. 

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