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Communication Essentials
This program equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.
1 Day
Overview
Effective workplace relationships depend on the ability to listen, adapt and speak with clarity and confidence. Yet many professionals struggle with communication challenges such as being misunderstood, navigating different personalities or addressing issues directly without damaging trust.
This course equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.
Who should attend?
This course is designed for emerging leaders, team leaders, supervisors, project coordinators and professionals who need to communicate effectively across diverse teams, influence without authority and handle challenging conversations as part of their role.
Content
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Communication Context and Priorities: Identify current communication challenges and map key workplace relationships to focus skill development where it matters most
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Reading the Room: Develop awareness of nonverbal communication, including body language, tone and presence, and learn how these signals shape trust and credibility in workplace interactions
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Communication Styles: Understand the Bolton and Bolton Communication Styles Matrix (Analytical, Driver, Expressive, Amiable), identify your natural style and learn to adapt your approach to build rapport with different personalities
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Empathic Communication: Apply active listening techniques, including paraphrasing, reflecting and summarising to demonstrate understanding and build connection
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Strategic Questioning: Use open, probing and funnel questioning techniques to uncover information, clarify meaning and guide productive conversations
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Courageous Conversations with Confidence: Learn assertive communication techniques that maintain relationships while addressing issues directly, including the 60-second start framework for opening challenging conversations
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Personal Action Planning: Create specific communication actions for key workplace relationships and establish accountability for ongoing practice and development.
Learning outcomes
You will learn to:
- Diagnose and adapt communication approaches based on individual communication styles to build productive working relationships
- Demonstrate empathic engagement through integrated active listening, effective questioning and nonverbal awareness in workplace conversations
- Navigate difficult conversations using assertive communication techniques that maintain relationships while addressing issues directly
- Apply a strategic communication framework that flexes to context, audience and desired outcomes in real-time interactions
- Create and commit to a personal communication development plan targeting specific workplace relationships.
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.
This course covers the essential skills of academic assessment writing. It will support your Higher Education by helping you to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar.
Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.
The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate.