Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
You will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
3 Days
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
During this course, you will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
You will build skills in communication, emotional intelligence, delegation, feedback, coaching, performance conversations, goal setting and decision making.
Is this course for you
This course is ideal for new managers and team leaders who want to strengthen their management skills and leadership capability. It also suits individuals preparing for their first management role or those seeking to refresh their approach to leading others.
This course is suited to individuals who want to:
build confidence in their management and leadership role
develop practical skills for leading and supporting others
prepare effectively for a first management position
refresh and strengthen their approach to people leadership
During this training course, you will build the core skills and confidence needed to transition successfully into a management role. The course focuses on understanding managerial responsibilities, developing leadership capability and emotional intelligence, and applying practical tools to motivate, support and lead teams effectively while delivering results.
By the end of this training course, you should be able to:
Managers must play an active role in identifying and responding to specific opportunities to improve the performance of their employees. This course will help you to develop the coaching skills to support and sustain improved performance in others.
Strong leadership means making informed decisions in the face of uncertainty. This course gives you the tools to identify, assess and manage risk with confidence.
You will learn how to apply practical frameworks, improve decision making and contribute to safer, more resilient operations in your organisation.
Use Microsoft Copilot Chat to build practical AI skills for everyday workplace writing, planning, summarising and problem solving.
This course helps non-technical professionals use chat-based AI with confidence, with a focus on clear prompts, careful review, privacy awareness and responsible workplace judgement.
Balance opposing demands to create clarity and adaptability
This course helps you navigate modern leadership challenges with confidence and integrity. You’ll learn frameworks to flex your approach, strengthen your emotional adaptability and lead with purpose in contexts that demand both decisiveness and empathy.