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The New Manager
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
You will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
What to expect
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
During this course, you will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
You will build skills in communication, emotional intelligence, delegation, feedback, coaching, performance conversations, goal setting and decision making.
Is this course for you
This course is ideal for new managers and team leaders who want to strengthen their management skills and leadership capability. It also suits individuals preparing for their first management role or those seeking to refresh their approach to leading others.
This course is suited to individuals who want to:
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build confidence in their management and leadership role
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develop practical skills for leading and supporting others
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prepare effectively for a first management position
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refresh and strengthen their approach to people leadership
What you will explore
During this training course, you will build the core skills and confidence needed to transition successfully into a management role. The course focuses on understanding managerial responsibilities, developing leadership capability and emotional intelligence, and applying practical tools to motivate, support and lead teams effectively while delivering results.
By the end of this training course, you should be able to:
- Understand the key responsibilities and expectations of a new manager
- Set clear goals, prioritise tasks and manage work effectively
- Develop awareness of your leadership style and emotional intelligence
- Delegate responsibilities and manage team performance with confidence
- Motivate and engage individuals through coaching and feedback
- Apply structured approaches to problem solving, decision making and change.
Where this course can take you
Senior leaders do not need to become technical experts in AI, but they do need to understand what it can do, where it may create risk and how to guide its use across their organisation.
You will explore AI in a business context, including common applications, ethical considerations, privacy, accountability and workforce impacts.
Stepping up to lead people who were once your peers can be both exciting and challenging. This course helps you make that transition with confidence, maintaining respect and relationships while building credibility in your new role.
You will learn how to set clear boundaries, lead with fairness and create a team culture built on trust and openness.
Strong leadership means making informed decisions in the face of uncertainty. This course gives you the tools to identify, assess and manage risk with confidence.
You will learn how to apply practical frameworks, improve decision making and contribute to safer, more resilient operations in your organisation.
Artificial intelligence is transforming how we work, create and make decisions. This hands-on course helps you understand AI in clear, simple terms and shows you how to use tools like ChatGPT safely and effectively.
You will learn how to apply AI to everyday tasks, boost productivity and make confident, informed choices about its use in your organisation.