Overview

Unhealthy behaviours such as incivility, exclusion or negative communication patterns can quietly erode trust, wellbeing and performance. While these situations are often best addressed early and directly, it is not always simple or safe to do so.

This program provides leaders and teams with practical, evidence-informed tools to recognise, respond to and reduce the impact of challenging behaviours while building a culture of respect, accountability and psychological safety.

Who should attend?

This course is designed for leaders, managers, HR professionals and team members committed to creating workplaces that are safe, respectful and inclusive, even when behaviours are complex or difficult to address.

Content

• Understanding Behaviour and Organisational Culture: Explore what constitutes healthy and unhealthy behaviour at work, and how organisational norms, systems and leadership practices influence what is accepted or challenged
• The Impact of Unhealthy Behaviours: Examine research on incivility, exclusion and communication breakdowns, and understand how these behaviours accumulate to affect wellbeing, trust and performance
• Recognising Early Warning Signs: Identify the behavioural cues, interpersonal patterns and contextual factors that signal when workplace conduct is beginning to drift from respectful norms
• Responding with Clarity and Composure: Learn practical, proportionate techniques for addressing challenging behaviour safely, early and respectfully without entering diagnostic territory
• Deciding When and How to Escalate: Clarify escalation thresholds and procedural options, including how to document, consult and raise issues in a way that balances fairness and accountability
• Rebuilding Trust and Restoring Collaboration: Develop approaches for repairing relationships and restoring constructive team performance following conflict or behavioural breaches
• Leading and Sustaining a Respectful Culture: Integrate leadership practices that reinforce integrity, set clear behavioural standards and strengthen psychological safety through everyday micro-behaviours.