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Introduction to Emotional Intelligence
Emotional intelligence helps you understand yourself and others so you can communicate, collaborate and lead more effectively.
In this course, you’ll explore how emotions influence behaviour, decision making and relationships at work. You’ll learn practical ways to manage your own responses, read emotional cues and build stronger, more positive connections.
1 Day
What to expect
Emotional intelligence plays a vital role in how you’re perceived by others and how effectively you work with them.
This course explores the science behind emotions and their impact on workplace behaviour, decision making and performance.
You will learn how to recognise and manage your own emotions, respond appropriately to others and use emotional awareness to navigate challenges and build better relationships.
Is this course for you
This course is designed for individuals who work with or through others to achieve outcomes. It is particularly suited to frontline staff, supervisors, team members, and technical professionals who want to increase their awareness of how emotions influence behaviour, communication, and relationships in the workplace.
This course is suited to individuals who want to:
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recognise and understand emotions in themselves and others
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manage emotional responses in workplace interactions
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improve communication and relationships through emotional awareness
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respond more effectively to people and situations at work
What you will explore
During this training course, you will develop emotional intelligence skills to better understand, manage and respond to emotions in the workplace. The course focuses on increasing self-awareness, recognising emotional cues in others and applying practical strategies that integrate emotion and logic to support effective decision-making, conflict resolution and constructive communication.
By the end of this training course, you should be able to:
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Understand the basis and drivers of emotion and their impact at work
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Increase awareness of emotions in yourself and others
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Integrate logic and emotion in decision making and conflict resolution
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Strengthen self-awareness and identify areas for emotional development
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Apply practical tools to manage emotions in yourself and others
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Encourage empathy and constructive communication across teams
Where this course can take you
Great leaders don’t just set direction; they inspire action.
This course helps you understand what drives behaviour and how to influence it in ways that create real, lasting change. You’ll learn practical tools to motivate, empower and guide others by tapping into the personal, social and structural factors that shape results.
Clear, confident communication can strengthen your impact and ensure your ideas are heard. This course supports women to express themselves with authenticity and authority, handle interruptions or bias with composure and communicate assertively in different contexts.
You will refine your presence and approach to achieve clarity, balance and influence in every conversation.
Successful negotiation is built on preparation, awareness and communication. In this course, you’ll learn how to plan and manage negotiations that achieve positive results for everyone involved.
You’ll explore proven techniques for understanding interests, navigating each phase of the process and building solutions that strengthen relationships and deliver lasting outcomes.
Good decision making is at the core of effective leadership. In this course, you’ll explore practical tools and techniques to improve your judgement and confidence when it matters most.
You will learn how to analyse options, manage risk and match the right decision-making approach to the situation so you can make sound, well-supported choices at work.