The New Manager

You will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.

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What to expect

Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.

During this course, you will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.

You will build skills in communication, emotional intelligence, delegation, feedback, coaching, performance conversations, goal setting and decision making.

Is this course for you

This course is ideal for new managers and team leaders who want to strengthen their management skills and leadership capability. It also suits individuals preparing for their first management role or those seeking to refresh their approach to leading others.

This course is suited to individuals who want to:

build confidence in their management and leadership role
develop practical skills for leading and supporting others
prepare effectively for a first management position
refresh and strengthen their approach to people leadership

What you will explore

During this training course, you will build the core skills and confidence needed to transition successfully into a management role. The course focuses on understanding managerial responsibilities, developing leadership capability and emotional intelligence, and applying practical tools to motivate, support and lead teams effectively while delivering results.

By the end of this training course, you should be able to:

Understand the key responsibilities and expectations of a new manager
Set clear goals, prioritise tasks and manage work effectively
Develop awareness of your leadership style and emotional intelligence
Delegate responsibilities and manage team performance with confidence
Motivate and engage individuals through coaching and feedback
Apply structured approaches to problem solving, decision making and change.

Where this course can take you

During this training course, you will explore:

The transition from individual contributor to manager
Setting goals, prioritising work and supporting accountability
Leadership styles, communication preferences and emotional intelligence
Delegating effectively to build capability and trust
Managing performance, coaching and feedback conversations
Problem solving, decision making and leading change with confidence
Practical ways to use AI tools to support management tasks while managing risk