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The New Manager
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
You will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
What to expect
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
During this course, you will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
You will build skills in communication, emotional intelligence, delegation, feedback, coaching, performance conversations, goal setting and decision making.
Is this course for you
This course is ideal for new managers and team leaders who want to strengthen their management skills and leadership capability. It also suits individuals preparing for their first management role or those seeking to refresh their approach to leading others.
This course is suited to individuals who want to:
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build confidence in their management and leadership role
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develop practical skills for leading and supporting others
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prepare effectively for a first management position
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refresh and strengthen their approach to people leadership
What you will explore
During this training course, you will build the core skills and confidence needed to transition successfully into a management role. The course focuses on understanding managerial responsibilities, developing leadership capability and emotional intelligence, and applying practical tools to motivate, support and lead teams effectively while delivering results.
By the end of this training course, you should be able to:
- Understand the key responsibilities and expectations of a new manager
- Set clear goals, prioritise tasks and manage work effectively
- Develop awareness of your leadership style and emotional intelligence
- Delegate responsibilities and manage team performance with confidence
- Motivate and engage individuals through coaching and feedback
- Apply structured approaches to problem solving, decision making and change.
Where this course can take you
The Frontline Leader Program is the essential development experience for managers, supervisors, team leaders and frontline managers. It combines exposure to contemporary business and management practices with a stimulating learning environment and practical workplace application.
Change is a constant in every organisation, but leading it well takes skill and self-awareness. This practical course helps you plan, communicate and guide change with purpose.
You will learn how to build understanding, engage your team and turn transition into progress.
The Mini MBA program provides the opportunity to develop a comprehensive business skill set in a targeted, efficient, and practical setting. Complete in just six weeks (2026 intake) through 90-minute online sessions, one day per week.
Leadership is about more than managing people. It is about how your actions inspire trust and shape the experience of those you lead.
This course helps you understand how others see your leadership, build on your strengths and develop the confidence to lead with authenticity and purpose.