Professional Executive Assistant

Coordinated manager/assistant teams can be extraordinarily productive. The manager's time is freed to tackle more strategic, longer term thinking, whilst the assistant has a more interesting job coordinating the tasks and activities of the work area. On this course you will develop skills at anticipating the needs of the manager, for thinking ahead and, as a result, will become a more valuable member of the team.

Professional Receptionist

This course explores the various aspects of this all-important role within an organisation. Participants will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.

Create a Workplace Wellness Program

With increasing costs of health care, a shrinking workforce and aging workers, a savvy workplace understands the value in supporting workers to improve their conditioning and to live a fitter lifestyle. This course includes aspects of designing or upgrading a program, from concept through implementation, to review.

Facilitate Group Processes

A skilful facilitator can significantly improve the engagement and outcomes of group processes. During this course you'll be exposed to many different techniques to manage a variety of settings, issues and personalities.

Building a Talent Development Strategy

Sourcing, building and retraining talent requires the implementation of a comprehensive talent development strategy. This course explores the essential elements required in most successful talent development plans.

Prepare Agendas and Meaningful Minutes

This course is about meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.

Financial Forecasting and Modelling

For those needing to use financial tools to support business planning, this program will explore the different finance variables that have to be taken into account when preparing predictive models for organisations or major projects. Participants will work through a series of case studies to demonstrate some of the most useful methods for forecasting and identifying potential scenarios which can be used to determine the optimum cost for financing your business.

Accounting Essentials

This course is designed for those who have had little or no exposure to accounting concepts and want to gain an introductory level of financial awareness. Obtain a greater understanding of profit and loss statements, balance sheets and cash flow to improve communication with finance specialists.

Budgeting and Business Planning

Every manager needs to operate within a budget. Participants will examine a variety of approaches for developing a budget and monitoring their performance against an agreed business plan.

Strategic Human Resource Management

Taking a longer term perspective of the role of HRM in organisations builds credibility and can add real value to the organisation. However, this requires the HR professional to look beyond the tactical, day-to-day activities and identify those pivotal factors that will truly impact the performance of the organisation.

Building your Coaching Skills

This course will expose you to models and frameworks which are an essential toolkit for all coaches. The course is interactive and practical, giving participants the skills that can be applied immediately back in the workplace.

Finding and Hiring the Right People

The high cost of making the wrong selection decision makes this an important course for managers and human resource professionals. No organisation can afford to enter the recruitment cycle without trained staff who are aware of the necessary skills and knowledge to make a successful selection decision.

Train the Trainer 2

Train one-to-one and small groups (1-5 people)

Given the increase of training being provided on-the-job, supervisors and team leaders are required to have training and coaching skills. This course provides an introduction to the skills and techniques of an effective on-the-job trainer.

Mentoring Skills

Staff at all levels can, with training, play a significant role as technical experts or trusted individuals to support the development of other staff. This course introduces the key components of mentoring and the skills required of those who take up the mentoring role.

Train the Trainer 1

Survival skills for a new trainer

This foundational course will provide some of the essential skills to better equip those that are involved in training or coaching others.

Finance for Non-Finance Managers

The Finance for Non-Finance Managers training course is for those who need an understanding of finance to make sound commercial decisions. Participants will learn how to improve budgeting processes within their team, explore tax implications of business structures and learn how to ask insightful questions about the organisation's finances.

Managing Workplace Inquiries and Investigations

Workplace inquiries and investigations are usually complex and stressful. However, through this course you'll learn the steps and processes that will help to resolve the issues and minimise the negative impacts on your organisation.

Train the Trainer 3

Train large groups (6-25 people)

Many learning and development professionals have experienced this highly regarded course. Participants receive comprehensive exposure to the diagnosis, design, delivery and evaluation aspects of effective training.

Foundations of HR

The status and range of responsibilities of the human resource management function have increased substantially in recent years. The effective human resource specialist needs to be a skilled practitioner, counsellor, negotiator and adviser. This course will highlight the skills and knowledge which must be acquired by human resource professionals or staff with those responsibilities.

Professional Office Manager

Those charged with the responsibility of 'running the office' have an enormous range of responsibilities to juggle. This course provides clarity and skills to focus on the key areas that will have the most impact on the office manager's performance.

HR for the Non-HR Manager

Many managers and supervisors are expected to be involved with some human resource issues within their role. This course will introduce those leaders to general human resource concepts.

Leading Productive Meetings

A well run meeting saves the time and frustrations of all participants. A good chairperson controls a meeting so that its particular purpose is achieved as efficiently, fairly and pleasantly as possible. Attendance on this program will develop your knowledge of a chairperson role and hone your meeting management skills.

Performance Management

This practical program covers how to set up a performance management system as well as practical aspects of preparing for and conducting the review, and giving constructive feedback. By the conclusion of this program participants will feel more confident in their ability to make the performance appraisal of their staff a transparent and fair experience.

Introduction to Employment Law

A thorough understanding of employment law is essential to both maintain compliance with the relevant legislation and to maintain high quality employment practices. Refresh and update your knowledge of the current laws during this two day course.