This course is designed for professionals, managers and team members who want to use Microsoft Copilot Chat more effectively in their everyday work. It is suitable for people across all roles and industries, regardless of their level of technical expertise.

Whether you are responsible for analysing information, drafting content, solving problems, planning projects, making decisions or communicating with others, this course will help you build practical skills for working with Copilot Chat as a thinking partner.

It is particularly valuable for anyone who wants to improve productivity, enhance the quality of their work and develop confidence in using AI responsibly within a professional environment.

You will learn to:

• Explain how Microsoft Copilot Chat can support everyday thinking, communication and knowledge work.
• Write effective prompts that produce more relevant, useful and context-aware responses.
• Use Copilot Chat to generate ideas, analyse information, solve problems, and draft or summarise content.
• Refine outputs through conversation by providing context, feedback and follow-up prompts.
• Evaluate Copilot Chat responses for accuracy, relevance and appropriate use.
• Recognise the limitations of AI and identify when human judgement and verification are required.
• Apply privacy, confidentiality and responsible AI practices when using Copilot Chat in the workplace.

• How Microsoft Copilot Chat works and where it can be applied to support everyday workplace thinking, communication and knowledge work.
• Common AI limitations, risks and hallucinations, and how to verify and validate Copilot Chat outputs.
• Techniques for writing stronger prompts and using conversational interactions to improve response quality.
• Using Copilot Chat to generate ideas, analyse information, summarise content, draft communications and support decision-making.
• Practical ways to use Copilot Chat for planning, problem-solving, research, prioritisation and organising complex tasks.
• Strategies for providing context, refining prompts and iterating with Copilot Chat to achieve more useful outcomes.
• Responsible AI use, including privacy, confidentiality, information handling and accountability for decisions and actions.
• Practical approaches for integrating Copilot Chat into everyday workflows while maintaining professional judgement and managing risk.

This is a hands-on course, so there are a few things you will need to bring along.

• A laptop or tablet with a keyboard
• Active access to Microsoft Copilot Chat, which is available free with a Microsoft account

Bringing your own device lets you apply the learning to real work, so you leave with practical outputs you can use straight away.

You do not need a paid Microsoft 365 subscription for this course. Copilot Chat is the web-based tool, and a standard Microsoft account gives you the access you need. If you are unsure what your account includes, please check with your IT team before attending.

Please note. Some organisations apply security or access restrictions to AI tools, which may limit certain features covered in this course. If your organisation has these policies in place, some activities may not be fully accessible to you. AIMWA is not responsible for access limitations that arise from organisational IT policies.