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Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
3 Days
Partners
Overview
In this three day combination course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.
Who will benefit
Crucial Conversations for Mastering Dialogue plus Crucial Conversations for Accountability will benefit people in roles across the entire organisation who rely on the efforts of others to get things done.
Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom line results such as quality, efficiency, satisfaction, safety and more.
More than 1,000,000 people and 300 of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.
Results include:
- Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
- Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
- Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
- Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%
Content
Learning Outcomes
In addition to the outcomes from Crucial Conversations for Mastering Dialogue, with Crucial Conversations for Accountability you will also:
- Discover how to hold anyone accountable regardless of position - theirs or yours
- Find ways to motivate others without using power
- Learn to help others avoid excuses
- Discover how to 'move to action'.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.
Understanding feelings for better results
