Interpersonal and Communication Skills

Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®

Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.

Location
Date
Duration

3 Days

Time (AWST)
Address
Participants
Total

Partners

Overview

In this three day combination course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.

Who will benefit

Crucial Conversations for Mastering Dialogue plus Crucial Conversations for Accountability will benefit people in roles across the entire organisation who rely on the efforts of others to get things done.

Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom line results such as quality, efficiency, satisfaction, safety and more.

More than 1,000,000 people and 300 of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.

Results include:

  • Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
  • Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
  • Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
  • Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%

Content

Learning Outcomes

In addition to the outcomes from Crucial Conversations for Mastering Dialogue, with Crucial Conversations for Accountability you will also:

  • Discover how to hold anyone accountable regardless of position - theirs or yours
  • Find ways to motivate others without using power
  • Learn to help others avoid excuses
  • Discover how to 'move to action'.

 

Related Results

Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.

To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. 

Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.

Workplace Conversations
Is your relationship bank account in credit?

The concept explained and why you should stay in the black

Read the article
Courses - Frequently Asked Questions

Get answers to common queries.

FAQs