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Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
3 Days
Partners
Overview
In this three day combination course, you will be better able to resolve disagreements, hold others accountable, make better decisions and take more committed actions.
Who will benefit
Crucial Conversations for Mastering Dialogue plus Crucial Conversations for Accountability will benefit people in roles across the entire organisation who rely on the efforts of others to get things done.
Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom line results such as quality, efficiency, satisfaction, safety and more.
More than 1,000,000 people and 300 of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.
Results include:
- Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
- Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
- Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
- Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%
Content
Learning Outcomes
In addition to the outcomes from Crucial Conversations for Mastering Dialogue, with Crucial Conversations for Accountability you will also:
- Discover how to hold anyone accountable regardless of position - theirs or yours
- Find ways to motivate others without using power
- Learn to help others avoid excuses
- Discover how to 'move to action'.
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.
Knowing how to write clear, concise and effective communications is an essential workplace skill. This training course teaches you how to plan, organise and structure your writing to effectively reach your target audience.
This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.
Develop culturally responsive relationships through understanding and two-way learning
Co-designed in partnership with First Nations stakeholders, this course explores how humility, deep listening and cultural awareness create the conditions for respectful engagement with Aboriginal and Torres Strait Islander communities. By the end, you’ll feel more confident navigating diverse settings with cultural sensitivity and clarity.
Expert Geoff Flemming shares key communication skills for leaders
