Interpersonal and Communication Skills

Introduction to Emotional Intelligence

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.

Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace. 

Who will benefit

Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.

Content

  • EQ-i 2.0 diagnostic tool
  • Logic vs emotion – who wins?
  • Role and impact of emotion at work
  • Managing self and others
  • Understanding the source and impact of your emotions
  • Strategies and tactics for managing emotions at work.

Learning Outcomes

You will learn to:

  • Understand the basis and drivers of emotion
  • Gain greater awareness of emotions and the impact of emotion on self and others
  • Better integrate logic and emotions in decision making and conflict resolution
  • Identify the true impact of emotion in the workplace
  • Have a better understanding of personal emotional intelligence including strengths and possible development
  • Develop a range of tools for dealing with emotion in others.

Program Requirements

Pre-work will be required prior to attendance on this course.

Optional/Additional Coaching Package:

Fees:

3 x 1 hour

$900  Non Member
$800 Corporate / Professional Member

What past course attendees say:

"This course was able to be applied easily to work situations that I have personally experienced and also can be used in the future."
Natalie Marchello
Haemonetics
Territory Sales Manager
"Really enjoyed the examples of connecting ideas to real-life."
Monique Momple
Monadelphous Group Ltd.
Project Engineer
Related Results

This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality. 

Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.

Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

Workplace Conversations
Transform your conversations

Expert Geoff Flemming shares key communication skills for leaders

Read the article External Link Icon
Courses - Frequently Asked Questions

Get answers to common queries.

FAQs