Introduction to Emotional Intelligence

Emotional intelligence helps you understand yourself and others so you can communicate, collaborate and lead more effectively.

In this course, you’ll explore how emotions influence behaviour, decision making and relationships at work. You’ll learn practical ways to manage your own responses, read emotional cues and build stronger, more positive connections.

Location

Date

Duration

1 Day

Time (AWST)

Address

Participants

Total

What to expect

Emotional intelligence plays a vital role in how you’re perceived by others and how effectively you work with them.

This course explores the science behind emotions and their impact on workplace behaviour, decision making and performance.

You will learn how to recognise and manage your own emotions, respond appropriately to others and use emotional awareness to navigate challenges and build better relationships.

Is this course for you

This course is designed for individuals who work with or through others to achieve outcomes. It is particularly suited to frontline staff, supervisors, team members, and technical professionals who want to increase their awareness of how emotions influence behaviour, communication, and relationships in the workplace.

This course is suited to individuals who want to:

recognise and understand emotions in themselves and others
manage emotional responses in workplace interactions
improve communication and relationships through emotional awareness
respond more effectively to people and situations at work

What you will explore

During this training course, you will develop emotional intelligence skills to better understand, manage and respond to emotions in the workplace. The course focuses on increasing self-awareness, recognising emotional cues in others and applying practical strategies that integrate emotion and logic to support effective decision-making, conflict resolution and constructive communication.

By the end of this training course, you should be able to:

Understand the basis and drivers of emotion and their impact at work
Increase awareness of emotions in yourself and others
Integrate logic and emotion in decision making and conflict resolution
Strengthen self-awareness and identify areas for emotional development
Apply practical tools to manage emotions in yourself and others
Encourage empathy and constructive communication across teams

Where this course can take you

During this training course, you will explore the EQ-i 2.0 diagnostic tool and what it reveals about emotional intelligence in the workplace. You will examine the role and impact of emotion at work, gaining insight into the sources and effects of your own emotions.

The course also focuses on managing emotions in yourself and others to maintain effectiveness. You will explore the balance between logic and emotion in decision making and develop practical strategies for handling emotional situations constructively in the workplace.