Emotional Intelligence in the workplace

Introduction to Emotional Intelligence

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.

Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace. 

Who will benefit

Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.

Content

  • EQ-i 2.0 diagnostic tool
  • Logic vs emotion – who wins?
  • Role and impact of emotion at work
  • Managing self and others
  • Understanding the source and impact of your emotions
  • Strategies and tactics for managing emotions at work.

Learning Outcomes

You will learn to:

  • Understand the basis and drivers of emotion
  • Gain greater awareness of emotions and the impact of emotion on self and others
  • Better integrate logic and emotions in decision making and conflict resolution
  • Identify the true impact of emotion in the workplace
  • Have a better understanding of personal emotional intelligence including strengths and possible development
  • Develop a range of tools for dealing with emotion in others.

Program Requirements

Pre-work will be required prior to attendance on this course.

Optional/Additional Coaching Package:

Fees:

3 x 1 hour

$900  Non Member
$800 Corporate / Professional Member

What past course attendees say:

"Really enjoyed the examples of connecting ideas to real-life."
Monique Momple
Monadelphous Group Ltd.
Project Engineer
"I got some really good points from this course."
Jojo Rollerson
McKinley Plowman & Associates
Superannuation Manager
Related Results

Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.

This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.

Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

Workplace Conversations
Transform your conversations

Expert Geoff Flemming shares key communication skills for leaders

Read the article
Courses - Frequently Asked Questions

Get answers to common queries.

FAQs