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Introduction to Emotional Intelligence
How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.
2 Days
Overview
The science is clear; your emotions play a big part in the way you’re perceived by others on a daily basis. They influence your effectiveness, especially when your role involves working with or through people.
Using helpful diagnostic tools, you'll learn about the impact of emotion on self and others and develop emotional intelligence skills to manage it within the workplace.
Who will benefit
Anyone required to work with and through other people to get things done. This could include frontline service staff, supervisors, team members or technical staff who deal with people everyday and who want a greater understanding of how their own emotions and those of other people affect relationships.
Content
- EQ-i 2.0 diagnostic tool
- Logic vs emotion – who wins?
- Role and impact of emotion at work
- Managing self and others
- Understanding the source and impact of your emotions
- Strategies and tactics for managing emotions at work.
Learning Outcomes
You will learn to:
- Understand the basis and drivers of emotion
- Gain greater awareness of emotions and the impact of emotion on self and others
- Better integrate logic and emotions in decision making and conflict resolution
- Identify the true impact of emotion in the workplace
- Have a better understanding of personal emotional intelligence including strengths and possible development
- Develop a range of tools for dealing with emotion in others.
Program Requirements
Pre-work will be required prior to attendance on this course.
Optional/Additional Coaching Package:
Fees:
3 x 1 hour
| $900 | Non Member |
| $800 | Corporate / Professional Member |
What past course attendees say:
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Knowing how to write clear, concise and effective communications is an essential workplace skill. This training course teaches you how to plan, organise and structure your writing to effectively reach your target audience.
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
Equip yourself with the essential soft skills to thrive as a technical professional in today’s collaborative and cross-functional work environments. This course focuses on developing critical non-technical skills, such as effective communication, adaptability, and cross-functional collaboration, tailored to the unique challenges and perspectives of technical professionals.
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