Interpersonal and Communication Skills

Time Management - Essentials


Time management starts with understanding where your time goes and what gets in the way.

This practical one-day course helps you identify your main time traps, set clearer priorities and make deliberate choices about how you plan and protect your work.

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What to expect

Time pressure can come from competing priorities, frequent interruptions, poor planning, procrastination and taking on too much. While you cannot control every demand, you can change how you organise work, communicate boundaries and respond to common distractions.

During this course, you will review your role and highest-value tasks, then practise techniques for prioritising, scheduling, managing email, protecting focused work and starting tasks you have delayed. You will also explore assertive refusal, delegation and optional ways AI can support routine administration and first-pass planning.

You will finish by identifying practical changes to apply at work.

Is this course for you


This course is for anyone who wants practical ways to manage daily workload and competing demands. It is suited to people who are new to formal time management training or want to refresh their approach to prioritising, planning, focus and boundaries.

This course is suited to individuals who want to

  • clarify which tasks deserve the greatest attention
  • reduce the impact of time traps and distractions
  • prioritise and schedule work more deliberately
  • manage email and interruptions more efficiently
  • address procrastination and overcommitment
  • establish clearer boundaries and delegate appropriately

What you will explore

During this training course, you will develop practical techniques for managing your time and workload more effectively. The course focuses on prioritisation, scheduling, email management and assertiveness, helping participants work with greater focus and reduce the pressure of competing demands.

By the end of this training course, you should be able to:

  • Identify and minimise the impact of time traps
  • Prioritise and schedule tasks effectively
  • Develop efficient email management techniques
  • Prevent overcommitment by being assertive
  • Combat procrastination

Where this course can take you


During this training course, you will explore your role, your highest-value tasks and how the Pareto principle can sharpen where you direct your effort. You will identify common time traps and their impact on work, examine task switching, energy patterns and deep work, and learn practical ways to protect focused time, manage interruptions and apply the two-touch email system.

The course also covers priority setting, realistic scheduling, and strategies for recognising procrastination triggers and getting started on tasks. You will develop skills in setting assertive boundaries, using empowered refusal and delegating effectively, consider the optional use of approved AI tools for routine administration, planning and workload conversations, and build a practical action plan for applying these changes at work.

Related Results


Feeling stretched between tasks, goals and deadlines is something most of us know too well. This practical course helps you take control of your time by focusing on what truly matters.

You will learn how to plan, prioritise and balance your workload so you can achieve your goals with greater clarity and confidence.


Strong reports and proposals do more than inform; they inspire action. In this course, you will learn how to plan, structure and write with purpose so your message is clear and persuasive. 


You will explore practical techniques to present data, ideas and recommendations in ways that capture attention and drive results.


Strong interpersonal skills are essential to a positive and productive workplace. In this course, you’ll learn how to understand yourself and others, manage emotions and communicate in ways that build trust and connection.

Through practical tools and personal insight, you will strengthen your relationships, reduce conflict and create more cooperative, supportive interactions at work.


Strong communication skills are key to professional success. In this course, you’ll learn how to express your ideas clearly, listen with empathy and adapt your style to different people and situations.

You will build confidence to handle challenging conversations and discover how effective communication can strengthen relationships and enhance performance at work.

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