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Assertive Communication
Clear, confident communication can transform how you connect with others at work. This course helps you recognise your communication style, express yourself assertively and respond with composure in challenging situations.
You will learn how to balance confidence with empathy, build mutual understanding and adapt your approach so your messages are heard and respected.
2 Days
What to expect
Assertive communication is about expressing your views with confidence while respecting those of others. In this course, you’ll explore how to respond constructively to difficult situations, adapt to different communication styles and remain calm under pressure.
You will practise techniques to strengthen self-awareness, express yourself clearly and build positive, collaborative relationships at work.
Is this course for you
This course is designed for individuals who want to build self-confidence and communicate with greater clarity, confidence and assertiveness in a range of workplace and public settings.
This course is suited to individuals who want to:
- strengthen self-confidence in communication
- communicate clearly and assertively with colleagues and clients
- express ideas and perspectives with confidence in professional settings
- engage effectively with people at all levels, including the public.
What you will explore
During this course you will explore cultural capability concepts and practise communication approaches that support respectful engagement across diverse workplace contexts.
- Explore key ideas such as Country, kinship, community obligations and different worldviews, and reflect on how personal cultural lenses show up at work
- Practise culturally responsive listening, considered silence and turn-taking. Adapt tone, pace and phrasing to strengthen understanding before responding.
- Identify behaviours that build or erode trust and practise authentic, respectful conversation techniques aligned with established protocols for recognition, respect and consultation
- Work through role-relevant cases in consultation, HR, project planning or service delivery to translate principles into day-to-day practice. Guidance draws on established protocols while encouraging learning about the specific cultural and language groups participants engage with.
- Define what genuine partnership looks like in action and commit to next steps that support respectful, ongoing engagement in the context of local practices.
Where this course can take you
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