Assertive Communication

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Location

Date

Duration

2 days

Time (AWST)

Address

Participants

Total

Overview

Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others.

Who will benefit

Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels. This assertive communication training is useful in conversations with clients and in personal life.

Content

Differences between assertion, aggression and non-assertion behaviour
Rights and responsibilities
Assertive communication characteristics
Developing self-confidence
Matching the verbal and non-verbal messages
Responding and reacting to the views of others
Dealing with difficult people and situations
Adapting to the needs and styles of others.

Learning Outcomes

You will learn to:

Respond to difficult situations with assertion over aggression or submission
Recognise your communication strengths and weaknesses
Develop assertive communication skills
Build a toolkit of strategies to adapt to the needs and communication styles of others
Be more confident when expressing your personal views
Cope with difficult people and situations more effectively.

What past course attendees say:

"Learned many new techniques to improve my communication skills."

Daniel Kalbermatten

AngloGold Ashanti Australia Ltd.

Supervisor Services and Underground Maintenance

"The course was very informative and helpful. It was a lot of fun."

Andrea Sturgess

Perth Airport Pty Ltd.

Debtors Administrator