(08) 9383 8000
Assertive Communication
Clear, confident communication can transform how you connect with others at work. This course helps you recognise your communication style, express yourself assertively and respond with composure in challenging situations.
You will learn how to balance confidence with empathy, build mutual understanding and adapt your approach so your messages are heard and respected.
2 Days
What to expect
Assertive communication is about expressing your views with confidence while respecting those of others. In this course, you’ll explore how to respond constructively to difficult situations, adapt to different communication styles and remain calm under pressure.
You will practise techniques to strengthen self-awareness, express yourself clearly and build positive, collaborative relationships at work.
Is this course for you
This course is designed for individuals who want to build self-confidence and communicate with greater clarity, confidence and assertiveness in a range of workplace and public settings.
This course is suited to individuals who want to:
- strengthen self-confidence in communication
- communicate clearly and assertively with colleagues and clients
- express ideas and perspectives with confidence in professional settings
- engage effectively with people at all levels, including the public.
What you will explore
During this course you will explore cultural capability concepts and practise communication approaches that support respectful engagement across diverse workplace contexts.
- Explore key ideas such as Country, kinship, community obligations and different worldviews, and reflect on how personal cultural lenses show up at work
- Practise culturally responsive listening, considered silence and turn-taking. Adapt tone, pace and phrasing to strengthen understanding before responding.
- Identify behaviours that build or erode trust and practise authentic, respectful conversation techniques aligned with established protocols for recognition, respect and consultation
- Work through role-relevant cases in consultation, HR, project planning or service delivery to translate principles into day-to-day practice. Guidance draws on established protocols while encouraging learning about the specific cultural and language groups participants engage with.
- Define what genuine partnership looks like in action and commit to next steps that support respectful, ongoing engagement in the context of local practices.
Where this course can take you
Good decision making is at the core of effective leadership. In this course, you’ll explore practical tools and techniques to improve your judgement and confidence when it matters most.
You will learn how to analyse options, manage risk and match the right decision-making approach to the situation so you can make sound, well-supported choices at work.
Clear, well-written policies and procedures help teams work efficiently and consistently. In this practical course, you’ll learn how to plan, write and review documents that are accurate, easy to follow and fit for purpose.
Great leaders don’t just set direction; they inspire action.
This course helps you understand what drives behaviour and how to influence it in ways that create real, lasting change. You’ll learn practical tools to motivate, empower and guide others by tapping into the personal, social and structural factors that shape results.
Workplace Ready is AIMWA's flagship early career and graduate development program, designed to accelerate the space between recruitment and real workplace success.
It is built to give early career hires and graduates the mindset, skills and networks to succeed from day one,
an investment in stronger contribution, better retention and a solid foundation for future talent.