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Assertive Communication for Women
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.
2 days
Overview
Assertive communication is the cornerstone of establishing credibility and mutual respect within an organisation. By embracing a clear and respectful communication style, effective negotiations become attainable and workplace stress is significantly reduced.
Developing assertive communication skills is crucial for personal and professional development, helping individuals overcome self-esteem barriers and fear of conflict. The Assertive Communication for Women course improves open and assertive communication, builds stronger relationships and fosters a harmonious and productive organisational environment.
Who will benefit
Women who want to become more confident and communicate more effectively with work colleagues at all levels. This assertive communication training also provides value in both client interactions and personal relationships.
Content
- Differences between assertion, aggression and non-assertion behaviour, including aggressive communication and passive communication
- Establishing healthy boundaries to foster effective communication
- Importance of maintaining eye contact when communicating effectively
- Development and maintenance of self-confidence
- Learning how to handle constructive criticism and complaints
- Evaluate the appropriateness of time, place and situations when dealing with conflict
- Learning how to say “no” when suitable and setting boundaries
- Expressing positive and negative feelings
- Using assertive body language and assertive verbal skills.
Learning Outcomes
You will learn to:
- Distinguish between assertive, non-assertive and aggressive behaviour
- Establish healthy boundaries when expressing your personal views
- Communicate assertively in difficult situations and resolve conflicts
- Express positive and negative feelings easily through verbal and non-verbal communication
- Apply assertive rights and responsibilities effectively
- Develop confidence in handling conflict and complaints
- Master the art of navigating challenging conversations with assertive communication strategies
- Express yourself in a clear, direct and respectful manner in both professional and personal contexts
- Cope with difficult people and challenging situations more effectively.
What past course attendees say:
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.
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Lead with awareness, respect and inclusion
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