Resolving conflict in office

Conflict Resolution

Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.

Location
Date
Duration

2 Days

Time (AWST)
Address
Participants
Total

Overview

Conflict is inevitable, but it is manageable. This course is designed to develop skilled influencing behaviours and improve conflict resolution skills by examining what conflict is and how it affects people.

You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. This conflict resolution course will also provide some basic communication strategies and will promote the development of negotiation and influencing skills.

Who will benefit

Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.

Content

  • What is conflict?
  • Conflict resolution techniques
  • Personal styles of conflict management
  • Active listening and questioning strategies
  • How to effectively negotiate
  • Assertiveness techniques
  • Building solutions to conflict situations.

Learning Outcomes

You will learn to:

  • Identify and appropriately respond to personal values, points of view and conflict management styles
  • Analyse the needs of each party to resolve conflict in a flexible manner
  • Use positive influence techniques to result in a ‘win-win’ situation.

What past course attendees say:

"This was very much real-world training and I got a lot out of it."
Jade Markham
University of Western Australia
Senior Case Officer
"Very knowledgeable and interactive facilitator."
James
Fortescue
Heritage Field Officer
Related Results

Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.

How we manage our emotions and empathise with other people can have a dramatic impact on our effectiveness at leading and achieving results. This emotional intelligence course helps you better sense and respond to your own emotions and the emotions of others. This course is available in Perth and select regional locations.

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs