Having Difficult Conversations

Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.

Location

Date

Duration

1 Day

Time (AWST)

Address

Participants

Total

Overview

Challenging workplace discussions can arise in any professional setting. This course will equip you with practical techniques to navigate these interactions confidently and constructively, addressing both the issues at hand and workplace dynamics effectively.

Who will benefit

Professionals, team leaders and managers seeking to enhance their ability to handle challenging interactions. This course is ideal for anyone who wants to build their communication skills and tackle workplace challenges with confidence and professionalism.

Content

Preparing for and engaging in challenging conversations with purpose and composure
Identifying moments where workplace dynamics may require intentional dialogue
Understanding how stress impacts communication and behaviour
Separating objective details from personal assumptions
Strengthening engagement through focused listening and thoughtful inquiry
Using structured techniques to hold more productive conversations.

Learning Outcomes

You will learn to:

Cultivate confidence in handling workplace challenges
Apply practical methods to manage stress and maintain composure
Build communication skills that foster clarity and mutual understanding
Adapt communication approaches to a variety of scenarios, including team discussions and client interactions
Use actionable strategies to address workplace issues while maintaining professionalism.

What past course attendees say:

"Excellent day, couldn’t fault it."

Tara Colyer-Long

Director

TCL Digital

"Very engaging and had so many useful tips."

Maria Fatouros

Town of Bassendean

Senior Environmental Health Officer