Group of employees engaging in a tough conversation

Having Difficult Conversations

Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.

Location
Date
Duration

1 Day

Time (AWST)
Address
Participants
Total

Overview

Challenging workplace discussions can arise in any professional setting. This course will equip you with practical techniques to navigate these interactions confidently and constructively, addressing both the issues at hand and workplace dynamics effectively.

Who will benefit

Professionals, team leaders and managers seeking to enhance their ability to handle challenging interactions. This course is ideal for anyone who wants to build their communication skills and tackle workplace challenges with confidence and professionalism.

Content

  • Preparing for and engaging in challenging conversations with purpose and composure
  • Identifying moments where workplace dynamics may require intentional dialogue
  • Understanding how stress impacts communication and behaviour
  • Separating objective details from personal assumptions
  • Strengthening engagement through focused listening and thoughtful inquiry
  • Using structured techniques to hold more productive conversations.

Learning Outcomes

You will learn to:

  • Cultivate confidence in handling workplace challenges
  • Apply practical methods to manage stress and maintain composure
  • Build communication skills that foster clarity and mutual understanding
  • Adapt communication approaches to a variety of scenarios, including team discussions and client interactions
  • Use actionable strategies to address workplace issues while maintaining professionalism.

 

What past course attendees say:

"The handouts were great. A good mix of activities and the way information was presented."
Rebecca Vincent
Diversus
Senior Consultant
"Very engaging and had so many useful tips."
Maria Fatouros
Town of Bassendean
Senior Environmental Health Officer
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