Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Perth, Bunbury, Geraldton, Albany and Karratha.
1 Day
We all face difficult conversations at some stage in our lives. These scenarios can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This course will give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.
Supervisors, managers and team leaders who are required to resolve difficult situations by speaking directly with their colleagues, suppliers or customers. This course will also be applicable to people who do not have direct supervisory responsibilities but need to initiate difficult conversations at work.
You will learn to:
Speaking or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. You will also learn how to use visual aids to achieve optimal impact.
This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality.
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.