Having Difficult Conversations

Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Perth, Bunbury, Geraldton, Albany and Karratha. 

Location
Date
Duration

1 Day

Time (AWST)
Address
Participants
Total

Overview

We all face difficult conversations at some stage in our lives. These scenarios can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This course will give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.

Who will benefit

Supervisors, managers and team leaders who are required to resolve difficult situations by speaking directly with their colleagues, suppliers or customers. This course will also be applicable to people who do not have direct supervisory responsibilities but need to initiate difficult conversations at work.

Content

  • How to have difficult conversations
  • Identifying the three critical elements of interpersonal issues
  • Our reactions under stress
  • Understanding others’ point of view
  • Signs that a conversation is starting to become a ‘difficult’ conversation
  • Identifying facts versus stories
  • Managing your own emotions
  • Active listening and effective questioning techniques
  • Tips for starting a difficult conversation well.

Learning Outcomes

You will learn to:

  • Approach difficult conversations with more confidence
  • Identify your personal signs of stress
  • Discover techniques to maintain calm during difficult conversations
  • Show focus on a ‘win-win’ attitude when dealing with sensitive issues
  • Confront difficult issues directly while maintaining relationships
  • Demonstrate empathy through active listening and effective questioning skills
  • Use techniques for building rapport
  • Apply skills across a variety of settings including performance discussions.

 

What past course attendees say:

"Excellent day, couldn’t fault it."
Tara Colyer-Long
Director
TCL Digital
"The handouts were great. A good mix of activities and the way information was presented."
Rebecca Vincent
Diversus
Senior Consultant
Related Results

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany. 

Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, become confident and communicate effectively with people at all levels in your organisation.

In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate. 

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs