Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Perth, Bunbury, Geraldton, Albany and Karratha.
1 Day
We all face difficult conversations at some stage in our lives. These scenarios can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This course will give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.
Supervisors, managers and team leaders who are required to resolve difficult situations by speaking directly with their colleagues, suppliers or customers. This course will also be applicable to people who do not have direct supervisory responsibilities but need to initiate difficult conversations at work.
You will learn to:
Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany.
In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
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