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Influencing Skills
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.
1 Day
Overview
Every day at work we are called on to respond to the demands of others, make requests, raise issues or initiate change. Each of these situations would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others.
Who will benefit
Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders.
Content
- What is influence?
- Where do we use our influence skills?
- How do you influence others?
- How do they influence you?
- Why we can fail to influence?
- The 4 elements of influencing others
- Skills and techniques of the 4 elements
- How you can gauge your level of influence.
Learning Outcomes
Participants should be able to:
- Understand and describe the main difference between influence and it’s 4 elements – persuasion, negotiation, power, and conflict
- Choose the appropriate outcome they require in a situation, and apply the appropriate influence element(s) to achieve that outcome
- Achieve more positive outcomes from their future interactions, to continue to build their level of influence
- Create an Action Plan using the skills addressed in the course.
What past course attendees say:
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Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.