(08) 9383 8000
Influencing Skills
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. The course runs in Perth, Bunbury, Geraldton, Kalgoorlie, Karratha and Albany.
1 Day
Overview
Every day at work we are called on to respond to the demands of others, make requests, raise issues or initiate change. Each of these situations would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others.
Who will benefit
Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders.
Content
- What is influence?
- Where do we use our influence skills?
- How do you influence others?
- How do they influence you?
- Why we can fail to influence?
- The 4 elements of influencing others
- Skills and techniques of the 4 elements
- How you can gauge your level of influence.
Learning Outcomes
Participants should be able to:
- Understand and describe the main difference between influence and it’s 4 elements – persuasion, negotiation, power, and conflict
- Choose the appropriate outcome they require in a situation, and apply the appropriate influence element(s) to achieve that outcome
- Achieve more positive outcomes from their future interactions, to continue to build their level of influence
- Create an Action Plan using the skills addressed in the course.
What past course attendees say:
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
Communication by managers within an organisation should be guided by the real needs of stakeholders. This course explores several tools to help identify those real needs and not just work from assumptions. In doing so, organisations can create communication strategies that enable effective engagement with those stakeholders.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. The course runs in Perth, Bunbury, Geraldton, Karratha and Albany.
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.