Outlook - Essentials

Designed to reduce the stress of busy inboxes and full calendars, this course helps you build confidence using Outlook to manage your time, stay organised and focus on what matters.

You will learn the essential features that make communication smoother and daily planning easier.

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What to expect

Outlook is a central tool for managing communication and workload, and learning its core features can make daily tasks much easier. This course introduces you to the essential functions of the Inbox, Calendar, Contacts, Tasks and Notes so you can work in a more organised and efficient way.

You will explore practical strategies for writing clear messages, sorting and filing emails, managing attachments and using categories to keep information easy to find. Hands-on practice with the Calendar will help you schedule appointments, organise meetings and track your time with greater clarity.

The course also covers how to manage contacts and groups, create and assign tasks and use Notes to capture quick reminders. By the end of the session, you’ll feel equipped to use Outlook as an effective time management tool that supports productivity throughout your day.

Is this course for you

This course is ideal for anyone who wants to manage communication, scheduling, and tasks more effectively using Outlook.

This course is suited to individuals who want to:

manage emails more efficiently
organise calendars and schedules effectively
track and prioritise tasks with confidence
use Outlook tools to improve productivity

What you will explore

During this training course, you will develop practical skills to manage your time, communication and workload more effectively using Outlook. The course focuses on prioritising emails, organising calendars and contacts, managing tasks, and applying strategies that support productivity and control in a busy work environment.

By the end of this training course, you should be able to:

Manage and prioritise emails more effectively
Schedule and track appointments using Calendar
Organise contacts and contact groups
Create and share task lists to stay on top of priorities
Develop practical strategies for managing workload

Where this course can take you

During this training course, you will explore how to customise the Inbox display and manage email effectively. You will learn how to address and send messages, write clear emails, receive, forward, and reply to messages, and sort, find, file, and delete emails. The course also covers inserting, opening, and saving attachments, and working with categories to stay organised.

The course also focuses on managing Outlook tools beyond email. You will learn how to change Calendar, Contacts, and Tasks displays, create and manage appointments, meetings, all day events, contacts, contact groups, and tasks, assign tasks to others, and create Notes as electronic reminders to support productivity and organisation.