This course explores the various aspects of this all-important role within an organisation. You will learn a number of skills to improve their capacity to service customer and client needs in an effective and professional manner.
1 Day
Do you deal with people face-to-face or over the telephone? This course will improve your capacity to service customer and client needs in a professional and caring manner by using proven methods of communication and quality service.
First point of contact people who may not be full-time receptionists. Also, receptionists, front-counter personnel, telephone operators and others who communicate with their customers by telephone and would like to improve their skills.
Participants should be able to:
Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.
Conducting successful meetings saves the time and frustrations of all participants. This course will develop your knowledge of a chairperson role and hone your meeting management skills.
Executive assistants can play a vital role in the effectiveness of their managers. This course improves your awareness of day-to-day managerial needs and will develop your planning and organisational skills.
This course focuses on meetings from the minute-taker's point of view. You'll get practical, confidence-boosting tips that will help you support the Chairperson and make your meetings a success.