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The New Manager
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
You will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
What to expect
Becoming a manager changes how you create impact. Success depends less on personal output and more on how well you set expectations, communicate priorities, support others and hold people accountable.
During this course, you will explore the foundations of effective management through practical frameworks, realistic workplace scenarios and guided reflection.
You will build skills in communication, emotional intelligence, delegation, feedback, coaching, performance conversations, goal setting and decision making.
Is this course for you
This course is ideal for new managers and team leaders who want to strengthen their management skills and leadership capability. It also suits individuals preparing for their first management role or those seeking to refresh their approach to leading others.
This course is suited to individuals who want to:
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build confidence in their management and leadership role
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develop practical skills for leading and supporting others
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prepare effectively for a first management position
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refresh and strengthen their approach to people leadership
What you will explore
During this training course, you will build the core skills and confidence needed to transition successfully into a management role. The course focuses on understanding managerial responsibilities, developing leadership capability and emotional intelligence, and applying practical tools to motivate, support and lead teams effectively while delivering results.
By the end of this training course, you should be able to:
- Understand the key responsibilities and expectations of a new manager
- Set clear goals, prioritise tasks and manage work effectively
- Develop awareness of your leadership style and emotional intelligence
- Delegate responsibilities and manage team performance with confidence
- Motivate and engage individuals through coaching and feedback
- Apply structured approaches to problem solving, decision making and change.
Where this course can take you
Use Microsoft Copilot Chat to build practical AI skills for everyday workplace writing, planning, summarising and problem solving.
This course helps non-technical professionals use chat-based AI with confidence, with a focus on clear prompts, careful review, privacy awareness and responsible workplace judgement.
Senior leaders do not need to become technical experts in AI, but they do need to understand what it can do, where it may create risk and how to guide its use across their organisation.
You will explore AI in a business context, including common applications, ethical considerations, privacy, accountability and workforce impacts.
Leadership is about more than managing people. It is about how your actions inspire trust and shape the experience of those you lead.
This course helps you understand how others see your leadership, build on your strengths and develop the confidence to lead with authenticity and purpose.
Good managers bring out the best in their people. This course helps you understand what motivates others, build stronger relationships and handle challenges with confidence.
You will learn practical ways to communicate, delegate and develop your team so everyone can perform at their best.