Interpersonal and Communication Skills

Time Management - Essentials


Time management starts with understanding where your time goes and what gets in the way.

This practical one-day course helps you identify your main time traps, set clearer priorities and make deliberate choices about how you plan and protect your work.

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What to expect

Time pressure can come from competing priorities, frequent interruptions, poor planning, procrastination and taking on too much. While you cannot control every demand, you can change how you organise work, communicate boundaries and respond to common distractions.

During this course, you will review your role and highest-value tasks, then practise techniques for prioritising, scheduling, managing email, protecting focused work and starting tasks you have delayed. You will also explore assertive refusal, delegation and optional ways AI can support routine administration and first-pass planning.

You will finish by identifying practical changes to apply at work.

Is this course for you


This course is for anyone who wants practical ways to manage daily workload and competing demands. It is suited to people who are new to formal time management training or want to refresh their approach to prioritising, planning, focus and boundaries.

This course is suited to individuals who want to

  • clarify which tasks deserve the greatest attention
  • reduce the impact of time traps and distractions
  • prioritise and schedule work more deliberately
  • manage email and interruptions more efficiently
  • address procrastination and overcommitment
  • establish clearer boundaries and delegate appropriately

What you will explore

During this training course, you will develop practical techniques for managing your time and workload more effectively. The course focuses on prioritisation, scheduling, email management and assertiveness, helping participants work with greater focus and reduce the pressure of competing demands.

By the end of this training course, you should be able to:

  • Identify and minimise the impact of time traps
  • Prioritise and schedule tasks effectively
  • Develop efficient email management techniques
  • Prevent overcommitment by being assertive
  • Combat procrastination

Where this course can take you


During this training course, you will explore your role, your highest-value tasks and how the Pareto principle can sharpen where you direct your effort. You will identify common time traps and their impact on work, examine task switching, energy patterns and deep work, and learn practical ways to protect focused time, manage interruptions and apply the two-touch email system.

The course also covers priority setting, realistic scheduling, and strategies for recognising procrastination triggers and getting started on tasks. You will develop skills in setting assertive boundaries, using empowered refusal and delegating effectively, consider the optional use of approved AI tools for routine administration, planning and workload conversations, and build a practical action plan for applying these changes at work.

Related Results


Strong interpersonal skills are essential to a positive and productive workplace. In this course, you’ll learn how to understand yourself and others, manage emotions and communicate in ways that build trust and connection.

Through practical tools and personal insight, you will strengthen your relationships, reduce conflict and create more cooperative, supportive interactions at work.


Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.

You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding. 


Speaking clearly under pressure is a skill that builds trust and credibility. This globally acclaimed workshop helps you organise your thoughts quickly and express ideas clearly, even under pressure.

You will learn practical techniques to communicate with confidence, structure your message and engage your audience with impact.


Conflict is a natural part of working with others, but it doesn’t have to be uncomfortable. In this course, you’ll learn how to manage conflict calmly and constructively, using communication and negotiation skills that turn tension into understanding.

You will explore practical ways to find common ground and build stronger, more respectful working relationships.

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