(08) 9383 8000
Writing Policies, Procedures and Work Instructions
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
2 Days
Overview
An organisation’s policies, procedures and work instructions are a key factor in maintaining efficiency, consistency and clear communication. This course shows you how to prepare well-written documents, from planning to writing, editing and reviewing. It gives you the opportunity to develop an efficient ‘writing process’ for yourself or for your writing team, making writing high quality documents so much easier.
Who will benefit
New or experienced writers interested in improving the quality of their documents. Suitable for anyone who needs to write policies, procedures and work instructions. The needs of writers from different industries and organisations will be addressed.
Content
- Adopt a professional approach to writing
- Define your audience and objectives to collate appropriate information
- Group and structure the content logically
- Allow users quick access to information
- Write professionally in an easy to read style
- Edit and revise material for maximum clarity
- Version control and document review cycles.
Learning Outcomes
Participants should be able to:
- Write professionally in an appropriate style
- Target specific audiences
- Collate and structure information logically
- Write, revise and edit material for maximum clarity
- Apply version control.
This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.
The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate.
Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. This course will explore a range of different techniques to give you a new toolkit of skills.