(08) 9383 8000
Writing Policies, Procedures and Work Instructions
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
2 Days
Overview
An organisation’s policies, procedures and work instructions are a key factor in maintaining efficiency, consistency and clear communication. This course shows you how to prepare well-written documents, from planning to writing, editing and reviewing. It gives you the opportunity to develop an efficient ‘writing process’ for yourself or for your writing team, making writing high quality documents so much easier.
Who will benefit
New or experienced writers interested in improving the quality of their documents. Suitable for anyone who needs to write policies, procedures and work instructions. The needs of writers from different industries and organisations will be addressed.
Content
- Adopt a professional approach to writing
- Define your audience and objectives to collate appropriate information
- Group and structure the content logically
- Allow users quick access to information
- Write professionally in an easy to read style
- Edit and revise material for maximum clarity
- Version control and document review cycles.
Learning Outcomes
Participants should be able to:
- Write professionally in an appropriate style
- Target specific audiences
- Collate and structure information logically
- Write, revise and edit material for maximum clarity
- Apply version control.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.
What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.
Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.