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Effective Email Communication
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Half Day
Overview
The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This course provides you with tips and tricks to be more efficient, effective and professional when communicating via email.
Who will benefit
Anyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels.
Content
- Using the common timesaving features of email systems
- Prioritising and managing email messages
- Structuring messages for maximum impact
- Writing clear subject lines
- Using appropriate greetings and sign-offs
- Writing style, grammar and language.
Learning Outcomes
Participants should be able to:
- Write clear and effective email messages
- Manage the flow of email messages
- Use appropriate language to suit the audience and topic.
This course covers the essential skills of academic assessment writing. It will support your Higher Education by helping you to develop skills in planning, researching, organising, analysing and presenting written assessments in a cohesive and professional manner, using correct English grammar.
Bridge perspectives, build stronger connections
This course helps you communicate clearly and respectfully across different age groups. You'll discover how to harness the unique strengths of each generation, minimise misunderstandings, and foster a more connected, innovative workplace.
Respectful communication begins with listening. In this course, you will explore how to build trust and connection with Aboriginal and Torres Strait Islander peoples through genuine engagement and awareness of cultural context.
You will discover practical ways to listen with care, communicate with integrity and strengthen relationships through mutual understanding.
This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality.