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Crucial Conversations for Accountability®
This course teaches a process for managing performance, strengthening trust and reliability, and improving consistency. It provides skills for holding peers accountable - regardless of position or authority.
2 Days
Partners
Overview
The Crucial Accountability course teaches the skills required for addressing areas of improvement such as unmet performance goals, missed commitments and challenging behaviours. It equips participants to confidently speak up when expectations aren't met, while also helping to overcome motivational challenges and support others in achieving those expectations.
Who will benefit
This course will benefit people in roles who are looking to manage performance, keep projects
on track, motivate others and maintain good relationships.
Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom-line results such as quality, efficiency, satisfaction, safety and more.
More than one million people and three hundred of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.
Results include:
- Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
- Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
- Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
- Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%
Content
Learning Outcomes
You will learn to:
- Strengthen accountability through thoughtful, response-driven conversation
- Identify and resolve performance gaps
- Eliminate inconsistency
- Motivate others without the use of power
- Reduce communication barriers
- Carry out an effective ‘action plan’ for positive outcomes.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.
This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.
Understanding feelings for better results
