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Crucial Conversations for Accountability®
This course teaches a process for managing performance, strengthening trust and reliability, and improving consistency. It provides skills for holding peers accountable - regardless of position or authority.
2 Days
Partners
Overview
The Crucial Accountability course teaches the skills required for addressing areas of improvement such as unmet performance goals, missed commitments and challenging behaviours. It equips participants to confidently speak up when expectations aren't met, while also helping to overcome motivational challenges and support others in achieving those expectations.
Who will benefit
This course will benefit people in roles who are looking to manage performance, keep projects
on track, motivate others and maintain good relationships.
Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom-line results such as quality, efficiency, satisfaction, safety and more.
More than one million people and three hundred of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.
Results include:
- Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
- Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
- Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
- Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%
Content
Learning Outcomes
You will learn to:
- Strengthen accountability through thoughtful, response-driven conversation
- Identify and resolve performance gaps
- Eliminate inconsistency
- Motivate others without the use of power
- Reduce communication barriers
- Carry out an effective ‘action plan’ for positive outcomes.
This course equips you with the skills to drive behavioural change, whether you're introducing a new product, implementing safety protocols, launching software, or simply aiming to improve team punctuality.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Expert Geoff Flemming shares key communication skills for leaders
