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Crucial Conversations for Accountability®
This course teaches a process for managing performance, strengthening trust and reliability, and improving consistency. It provides skills for holding peers accountable - regardless of position or authority.
2 Days
Partners
Overview
The Crucial Accountability course teaches the skills required for addressing areas of improvement such as unmet performance goals, missed commitments and challenging behaviours. It equips participants to confidently speak up when expectations aren't met, while also helping to overcome motivational challenges and support others in achieving those expectations.
Who will benefit
This course will benefit people in roles who are looking to manage performance, keep projects
on track, motivate others and maintain good relationships.
Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom-line results such as quality, efficiency, satisfaction, safety and more.
More than one million people and three hundred of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.
Results include:
- Teamwork and Relationships: A housing authority eliminated silos between departments and helped employees resolve conflicts with peers and supervisors
- Efficiency: A school district saw a 50% drop in grievances that previously clogged their administration system
- Safety: A drilling company improved their total incident rate by 55% and reported zero accidents
- Employee Turnover: Two organisations, from different industries reduced turnover rates by 8% and 40%
Content
Learning Outcomes
You will learn to:
- Strengthen accountability through thoughtful, response-driven conversation
- Identify and resolve performance gaps
- Eliminate inconsistency
- Motivate others without the use of power
- Reduce communication barriers
- Carry out an effective ‘action plan’ for positive outcomes.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.
How to intelligently deal with your emotions at work
