This course teaches a process for managing performance, strengthening trust and reliability, and improving consistency. It provides skills for holding peers accountable - regardless of position or authority.
2 Days
The Crucial Accountability course teaches the skills required for addressing areas of improvement such as unmet performance goals, missed commitments and challenging behaviours. It equips participants to confidently speak up when expectations aren't met, while also helping to overcome motivational challenges and support others in achieving those expectations.
This course will benefit people in roles who are looking to manage performance, keep projects
on track, motivate others and maintain good relationships.
Organisations around the world have turned to Crucial Conversations for Accountability to improve bottom-line results such as quality, efficiency, satisfaction, safety and more.
More than one million people and three hundred of the Fortune 500 companies have used the skills learnt on Crucial Conversations for Accountability to improve their organisation culture and create change for good.
Results include:
You will learn to:
Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.
The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.
What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.