Developing a Successful Business Plan

This highly practical and interactive course will provide you with a clear framework to prepare a successful business plan and to tailor it to the needs of your organisation or business unit.

New program!

2 Days



The course examines the key strategic business areas that a successful plan must consider, plus takes into account the factors that will support the implementation of the plan.

Who Will Benefit

Business unit managers, functional and frontline managers, small business owners and managers, project managers and professional practice personnel. This program is applicable to participants from the public, Not-for-Profit and private sectors.


  • Understand the relationship between the strategic plan, the business plan and operational plans
  • Conduct a situation analysis of the internal environment and external environment
  • Determine your over-arching purpose, your Key Result Areas and measures of success
  • Apply a business plan template to your organisation
  • Explore techniques to build commitment to implement the plan
  • Understand the process of producing, monitoring and reviewing the plan.
Related Results
Designing Your Customer Service Strategy

Set your customer service standard with deliberate strategic planning. This course looks at preparing a customer service strategy, communicating the plan and monitoring the performance against the strategy.

The Sales Professional

Sharpen your effectiveness in an ever-changing sales environment. In this course, you will explore and practice the skills to continuously move your prospects forward.

Leading Customer Service

Organisations that deliver exemplary customer service are well led. Their service culture is guided by leaders who set expectations, role model appropriate behaviours and monitor service delivery. Attend this course and learn how to deliver the service promise.

Introduction to Selling

Sell customer focused solutions to meet customer needs. This course is ideal for people who are new to selling or who consider themselves as 'non-salespeople'. You'll discover the essential principles of selling and we'll remove any fear you may have of being seen as high pressure or manipulative. 

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