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Effective Email Communication
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Half Day
Overview
The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This course provides you with tips and tricks to be more efficient, effective and professional when communicating via email.
Who will benefit
Anyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels.
Content
- Using the common timesaving features of email systems
- Prioritising and managing email messages
- Structuring messages for maximum impact
- Writing clear subject lines
- Using appropriate greetings and sign-offs
- Writing style, grammar and language.
Learning Outcomes
Participants should be able to:
- Write clear and effective email messages
- Manage the flow of email messages
- Use appropriate language to suit the audience and topic.
This course is designed to help you bust your fears around being on camera. You’ll learn how to live and breathe your brand message, deliver content in a natural way and engage with new audiences through video.
Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.