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Effective Email Communication
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Half Day
Overview
The increasing use of email in organisational life has not guaranteed its effectiveness as a means of communication. This course provides you with tips and tricks to be more efficient, effective and professional when communicating via email.
Who will benefit
Anyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels.
Content
- Using the common timesaving features of email systems
- Prioritising and managing email messages
- Structuring messages for maximum impact
- Writing clear subject lines
- Using appropriate greetings and sign-offs
- Writing style, grammar and language.
Learning Outcomes
Participants should be able to:
- Write clear and effective email messages
- Manage the flow of email messages
- Use appropriate language to suit the audience and topic.
This program equips participants with practical, evidence-based communication skills to build productive relationships, flex to different communication styles, and navigate difficult workplace conversations with confidence and professionalism.
Delivered in partnership with The Pacific Institute®, this globally renowned course is designed to cultivate mindsets that increase thinking flexibility, facilitate change and drive high performance. Over 6.5 million people across 60 countries have benefitted from this course.
Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.