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Negotiation Skills
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.
2 Days
Overview
The negotiation skills course focuses on the skills you need for achieving positive results during a negotiation. You will develop the tools, techniques and concepts that are required to manage negotiations successfully in a variety of situations including contracts, sales, project management and teams.
Whether you're negotiating deals, resolving conflicts, or simply looking to improve your communication skills, this negotiating course will help you excel in achieving win-win outcomes.
Who will benefit
Anyone whose role requires negotiation with others, including managers, team leaders and supervisors, sales and account managers, senior customer service representatives and project or change managers.
Content
- Introduction to negotiation styles
- Recognising and adapting to different negotiation styles
- Navigating the five negotiation phases
- Preparation
- Opening
- Exploring interests and options
- Closing
- Implementation and possible review
- Developing a negotiation strategy
- Refining negotiation skills through hands-on practical sessions.
Learning Outcomes
You will learn to:
- Develop a comprehensive negotiation planning process
- Manage the negotiation process through the five negotiation phases
- Analyse negotiation tactics
- Select and apply the most appropriate negotiation tactics for the situation
- Practice negotiation techniques to develop and refine your skills
- Gain confidence in handling complex negotiation situations
- Evaluate and improve the negotiation process
- Maintaining a positive relationship post-negotiation.
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.
Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.
Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.