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Negotiation Skills
Successful negotiation is built on preparation, awareness and communication. In this course, you’ll learn how to plan and manage negotiations that achieve positive results for everyone involved.
You’ll explore proven techniques for understanding interests, navigating each phase of the process and building solutions that strengthen relationships and deliver lasting outcomes.
What to expect
Negotiation is an essential skill in leadership, teamwork and everyday business.
This course focuses on the tools, techniques and strategies that lead to better outcomes through thoughtful planning and communication.
You will explore different negotiation styles, practise each phase of the negotiation process and learn how to reach agreements that create value and build lasting relationships.
Is this course for you
This course is designed for individuals whose role involves negotiation. It is particularly suited to managers, supervisors, team leaders, project managers, sales and account managers, and senior customer service professionals who want to negotiate with greater confidence and achieve mutually beneficial outcomes.
This course is suited to individuals who want to:
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negotiate confidently and professionally in a range of situations
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apply practical negotiation strategies to achieve win–win outcomes
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communicate effectively to influence agreements
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manage challenging negotiation conversations with confidence
What you will explore
During this training course, you will develop practical negotiation skills to plan, conduct and evaluate negotiations with confidence and effectiveness. The course focuses on understanding different negotiation styles, applying appropriate tactics and managing the negotiation process from preparation through to agreement, with opportunities to practise and refine techniques in realistic, hands-on scenarios.
By the end of this training course, you should be able to:
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Establish a comprehensive negotiation planning process
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Recognise and adapt to different negotiation styles and situations
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Apply negotiation tactics that suit your goals and context
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Manage the process effectively through all five negotiation phases
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Practise and refine negotiation techniques through hands-on exercises
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Evaluate and continuously improve your negotiation approach
Where this course can take you
Some conversations can change results, relationships and culture. This course, based on the award-winning Crucial Conversations for Mastering Dialogue framework, helps you handle high-stakes discussions with confidence and respect.
You will learn how to stay calm, speak honestly and listen openly so you can build trust, reach alignment and achieve stronger outcomes together.
This course equips participants with practical skills to plan, structure and write stronger tender responses.
You will learn how to position your organisation before a bid, understand what evaluators are assessing, structure responses clearly and communicate value rather than competing on price. Using proven frameworks and techniques, the program helps teams improve bidding performance and develop more persuasive proposals.
Lead with awareness, respect and inclusion
This course gives you practical insight into how neurodiverse team members experience the workplace and equips you with strategies to create an environment where everyone can thrive.
Academic writing is a skill that can be learned and improved. This course helps you plan, research and structure your assignments with confidence, while developing clear and professional written communication.
You will learn how to write cohesively, reference correctly and present your work to a high academic standard.