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Leading a Diverse Workforce
Leaders play a critical role in turning diversity into inclusion, performance and innovation.
This program gives you practical tools to understand how identity and difference show up at work, build psychological safety and inclusive practices, and harness varied perspectives for better decisions and results.
1 Day
What to expect
Who am I as an inclusive leader?
Explore your identity, values and lived experience, and how these shape your leadership style, impact and responsibilities in diverse teams.
Communicating across difference
Learn how culture, power and bias influence communication, and practise strategies to listen, speak and give feedback in ways that build trust and inclusion.
Systems check for inclusivity by design
Examine your existing policies, processes and everyday practices through an inclusive lens, and identify practical changes that remove barriers and reduce bias.
Team diversity practices for better decisions and performance
Apply inclusive decision-making and meeting practices that surface more voices, improve psychological safety and lift team performance.
Harnessing diversity for innovation
Apply the tools and frameworks from the course to generate innovative solutions for an authentic challenge from your workplace context.
Is this course for you
This course is designed for leaders and managers across industries who want to build inclusive, high-performing teams and strengthen how they lead in diverse workplaces.
What you will explore
By the end of this training course, you should be able to:
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Define and understand how diversity, inclusion and psychological safety impact day-to-day performance
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Reflect on current practices in relation to ethical and inclusive standards
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Unpack the dynamics that shape communication across diverse groups
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Strengthen your cultural intelligence (CQ) and practical inclusion skills
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Explore your identity and how it shapes your leadership choices and impact
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Use practical tools to build stronger relationships and psychological safety
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Harness diversity as a driver of innovation, adaptability and resilience
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Leverage varied perspectives for more creative and effective problem solving
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Link inclusive leadership to better decision making and performance
Where this course can take you
The Frontline Leader is AIM WA’s essential program for anyone leading others on the frontline. It gives you the confidence, clarity and practical skills needed to make a real difference from day one.
Through small-group activities, real scenarios and coaching support, you will learn how to lift performance, strengthen relationships and lead with purpose in the moments that matter.
People do their best work when they know what is expected and feel supported to get there. This course gives you practical, everyday tools to guide performance with confidence and care.
You will learn how to set clear expectations, offer thoughtful feedback and address performance gaps in ways that build trust, strengthen accountability and help your team succeed.
Great working relationships do not happen by accident. They grow from clarity, respect and the way you show up each day. This course gives you practical tools to communicate with confidence, navigate tricky moments and create shared understanding.
You will learn how to build trust and connection so your team feels supported, engaged and ready to work well together.
High performance does not happen by chance; it is created through clarity, trust and purposeful leadership. This course gives you practical tools to bring people together, strengthen communication and build a culture where diverse strengths lift the whole team.
You will learn how to set direction, support individuals and create the conditions where teamwork becomes a genuine advantage.