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Conflict Resolution
Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.
2 Days
Overview
Conflict is inevitable, but it is manageable. This course is designed to develop skilled influencing behaviours and improve conflict resolution skills by examining what conflict is and how it affects people.
You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. This conflict resolution course will also provide some basic communication strategies and will promote the development of negotiation and influencing skills.
Who will benefit
Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.
Content
- What is conflict?
- Conflict resolution techniques
- Personal styles of conflict management
- Active listening and questioning strategies
- How to effectively negotiate
- Assertiveness techniques
- Building solutions to conflict situations.
Learning Outcomes
You will learn to:
- Identify and appropriately respond to personal values, points of view and conflict management styles
- Analyse the needs of each party to resolve conflict in a flexible manner
- Use positive influence techniques to result in a ‘win-win’ situation.
What past course attendees say:
The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.