(08) 9383 8000
Conflict Resolution
Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.
2 Days
Overview
Conflict is inevitable, but it is manageable. This course is designed to develop skilled influencing behaviours and improve conflict resolution skills by examining what conflict is and how it affects people.
You will explore positive and negative conflicts and decide how conflict can be dealt with in both work and personal life. This conflict resolution course will also provide some basic communication strategies and will promote the development of negotiation and influencing skills.
Who will benefit
Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.
Content
- What is conflict?
- Conflict resolution techniques
- Personal styles of conflict management
- Active listening and questioning strategies
- How to effectively negotiate
- Assertiveness techniques
- Building solutions to conflict situations.
Learning Outcomes
You will learn to:
- Identify and appropriately respond to personal values, points of view and conflict management styles
- Analyse the needs of each party to resolve conflict in a flexible manner
- Use positive influence techniques to result in a ‘win-win’ situation.
What past course attendees say:
Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this course you will learn how to improve your communication.
Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.
Good decision making is at the heart of management and leadership. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.