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Conflict Resolution
Conflict is a natural part of working with others, but it doesn’t have to be uncomfortable. In this course, you’ll learn how to manage conflict calmly and constructively, using communication and negotiation skills that turn tension into understanding.
You will explore practical ways to find common ground and build stronger, more respectful working relationships.
What to expect
Conflict happens in every workplace, but how you respond makes all the difference. This course helps you recognise what drives conflict and how it affects people and teams.
You will explore positive and negative approaches to managing disagreements and learn practical strategies for communication, negotiation and influence. Through discussion and reflection, you’ll build the confidence to handle conflict calmly and reach constructive outcomes.
Is this course for you
This course is designed for individuals who want to respond to conflict situations with greater confidence and effectiveness. It is suited to managers, project managers, supervisors, and HR professionals who are responsible for navigating challenging conversations and maintaining productive working relationships.
This course is suited to individuals who want to:
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respond constructively to conflict in the workplace
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manage challenging conversations with confidence and professionalism
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apply practical strategies to resolve and de-escalate conflict
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support positive and respectful working relationships
What you will explore
During this training course, you will develop the skills to understand, navigate and resolve workplace conflict constructively. The course focuses on building self-awareness, strengthening communication techniques and applying practical strategies to manage disagreements in a way that supports positive relationships and fair, sustainable outcomes.
By the end of this training course, you should be able to:
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Understand what conflict is and how to manage it effectively
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Recognise how personal values, viewpoints and styles influence your response to conflict
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Analyse the needs of each party to resolve disagreements flexibly and fairly
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Apply active listening and questioning techniques to negotiate effectively
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Use positive influence techniques to create mutually beneficial outcomes
Where this course can take you
Great leaders don’t just set direction; they inspire action.
This course helps you understand what drives behaviour and how to influence it in ways that create real, lasting change. You’ll learn practical tools to motivate, empower and guide others by tapping into the personal, social and structural factors that shape results.
Building a network is only the beginning. The relationships you maintain, including people you know less well, can provide access to information, resources, sponsorship and opportunities.
This practical course gives you the opportunity to examine how you network, practise professional conversations and develop a realistic approach to building, maintaining and using relationships in person and online.
Bridge perspectives, build stronger connections
This course helps you communicate clearly and respectfully across different age groups. You'll discover how to harness the unique strengths of each generation, minimise misunderstandings, and foster a more connected, innovative workplace.
Good decision making is at the core of effective leadership. In this course, you’ll explore practical tools and techniques to improve your judgement and confidence when it matters most.
You will learn how to analyse options, manage risk and match the right decision-making approach to the situation so you can make sound, well-supported choices at work.