Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The course promotes the development of skilled influencing behaviours.

Overview

Conflict is inevitable, but it is manageable. This course is designed to improve conflict resolution skills by examining what conflict is and how it affects people. Participants will explore positive and negative conflicts and decide how conflict can be dealt with in both  work and personal life. The course will provide some basic communication strategies and will promote the development of negotiation and influencing skills.

Who Will Benefit

Anyone who feels that their response to conflict situations could be improved including managers, project managers, supervisors or HR managers.

Content

  • What is conflict?
  • Strategies for managing conflict
  • Personal styles of conflict management
  • Active listening and questioning techniques
  • Negotiating
  • Assertiveness techniques
  • Building solutions to conflict situations.

Learning Outcomes

Participants should be able to:

  • Identify and appropriately respond to personal values, points of view and conflict management styles
  • Analyse the needs of each party to resolve conflict in a flexible manner
  • Use positive influence techniques to negotiate for a ‘win-win’ situation.
Course Number
124
Dates
    Make a Booking
    Duration

    2 Days
    Time
    Location

    AIM WA Floreat

    * Minimum numbers are required for course to proceed

    Similar Courses

    Assertive Communication

    Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skills to clearly express their views in a confident manner whilst at the same time, being more receptive and open to concerns conveyed by others. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

    Professional Presentations

    Having to speak to or make a visual presentation to a group can be a stressful experience. This course explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.

    Time Management

    We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

    Think on Your Feet®

    Learn the skills you need to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This Perth based training course will teach you to employ strategies to stay cool under pressure and help you learn the techniques to structure communications which are suited to any situation, enabling you to articulate and deliver your message clearly and concisely.

    Essentials of Good English

    This course provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

    Negotiation Skills

    Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This course equips participants with the tools, techniques and tactics required to manage negotiations successfully.

    Speaking Up in Meetings

    This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

    Writing Policies, Procedures and Work Instructions

    Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

    Turning Data into Compelling Visual Presentations

    The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

    Your Brand: Presenting the Best You

    Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The course will also explore how to enhance your online brand.

    Academic Assessment Writing

    Supporting your Higher Education.  Writing at an academic level does not come naturally to many of us; it is a learned skill.

    Crucial Conversations for Mastering Dialogue®

    What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

    Aboriginal and Torres Strait Islander Cultural Awareness

    Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

    Time Management - Organising Yourself

    To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

    Coping with Pressure

    This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

    Effective Communication

    Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. This Perth based course provides staff training across a range of communication techniques including interpersonal skills, verbal and non-verbal strategies to become a more effective and confident communicator in the workplace.

    How to Get into the Media

    This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.

    Prepare Persuasive Reports and Proposals

    Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.

    Introduction to Emotional Intelligence

    How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

    Improving Your Interpersonal Relationships at Work

    The backbone to every efficient and effective organisation is a cohesive team that works well together. This Perth based training course is geared to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret peoples' reactions and modify your own style when appropriate. This short course helps you learn how to improve interpersonal skills that are fundamental to strengthening relationships at work and beyond. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

    Think Smart

    Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

    Improve Your Research Skills

    In this age of information overload, it can be hard to know where to find good information that you can trust. After you complete this course, you’ll be ready to find reliable information on any topic, and turn that information into a compelling, accurate piece of writing.

    Decision Making Techniques

    Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This course explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

    Fundamentals of Appreciative Inquiry

    Appreciative Inquiry is a method for implementing change that is built on being positive, sharing stories of things that work well, leveraging people’s strengths, and the power of co-creation.

    Professional Business Writing

    Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training course teaches you how to plan, organise and structure your writing to effectively reach your target audience. This short course covers a range of topics including writing better emails and memos. Professional Business Writing will help you learn how to write with impact. It will show you how to adopt persuasive business writing skills and develop habits that will improve your overall professional business writing practices.

    Influencing and Persuasion Skills

    The science of how to influence others is growing by the day. Through this course you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

    Effective Email Communication

    Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short course you will be exposed to useful tips and tricks to improve your communication.

    Assertive Communication for Women

    Clear, authentic self-expression and active listening are key ingredients of this course. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

    Deliver Engaging Virtual Presentations

    Virtual presentations for meetings and conferences are now part of our everyday life. If you want to learn how to be effective as an online presenter, this course will give you the skills you need, exploring the most popular delivery platforms.

    Crucial Conversations for Mastering Dialogue® plus Crucial Conversations for Accountability®

    Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.

    Having Difficult Conversations

    Difficult conversations with a direct report, peer, boss, supplier or customer can arise in a variety of situations. Attend this course and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

    Networking for Success

    In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

    Mindsets for High Performance

    AIM WA is pleased to partner with The Pacific Institute® to deliver this globally renowned course aimed at creating mindsets that increase thinking flexibility, enable change and generate high performance. The course has been delivered to 6.5 million people in 60 countries.