Assertiveness is an invaluable skill for effective communication both at work and at home. Participants will develop the skills to clearly express their views in a confident manner whilst at the same time, being more receptive and open to concerns conveyed by others. They will also learn the psychological impact of this method of communication on long-term relationships and how influential it can be in achieving agreement with others.

Overview

Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others.

Who Will Benefit

Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels as well as with clients and the public.

Content

  • Differences between assertion, aggression and non-assertion
  • Rights and responsibilities
  • Characteristics of assertive communication
  • Developing self-confidence
  • Matching the verbal and non-verbal messages
  • Responding and reacting to the views of others
  • Dealing with difficult people
  • Dealing with difficult situations
  • Adapting to the needs and styles of others.

Learning Outcomes

Participants should be able to:

  • Distinguish between assertive, aggressive and submissive behaviour
  • Recognise their own strengths and weaknesses when communicating with others
  • Select from a range of strategies for dealing with other people
  • Be more confident when expressing their views to others
  • Cope with difficult people and difficult situations more effectively.
Course Number
128
Dates
    Make a Booking
    Duration

    2 days
    Time
    Location

    * Minimum numbers are required for course to proceed

    Similar Programs

    Influencing and Persuasion Skills

    The science of how to influence others is growing by the day. Through this program you'll explore the subtle and not so subtle ways to influence and persuade others and then apply that learning to influencing situations in your workplace.

    Coping with Pressure

    This course will help participants understand the causes and costs of workplace pressure, the benefits of creating balance, and how to identify pressure points. They will also learn how to apply emotional intelligence, increase optimism and resilience, and develop strategies for getting ahead.

    Conflict Resolution

    Conflict at work should enable ideas to be tested and new directions to be explored. All too often it becomes an interpersonal shouting match. Participants will examine positive and negative conflicts and decide how conflict can be managed in their work and personal lives. The program promotes the development of skilled influencing behaviours.

    Having Difficult Conversations

    Difficult conversations with a subordinate, peer, boss, supplier or customer can arise in a variety of situations. Attend this program and learn how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved.

    Preparing Persuasive Reports and Proposals

    Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. This course will build on your existing writing skills to present information in formal, informal, and proposal styles.

    Professional Business Writing

    Knowing how to write clear, concise and effective communications is an essential workplace skill. This Perth based training program teaches you how to plan, organise and structure your writing to effectively reach your target audience. This short course covers a range of topics including writing better emails and memos. Professional Business Writing will help you learn how to write with impact. It will show you how to adopt persuasive business writing skills and develop habits that will improve your overall professional business writing practices.

    Fundamentals of Appreciative Inquiry

    Appreciative Inquiry is a method for implementing change that is built on being positive, sharing stories of things that work well, leveraging people’s strengths, and the power of co-creation.

    Practical Decision Making

    Good decision making is at the heart of management and leadership, often the defining characteristic of admired managers. The skills of problem definition and decision making are relevant at every level in the organisation. This program explores, through a series of cases, a wide range of approaches to decision making to increase both awareness of risk and basic decision skills.

    Presence: Presenting the Best You Online and In-Person

    Learn about the power of presence and how to take practical steps to present a more professional, confident persona in the workplace. The program will also explore how to enhance your online brand.

    Introduction to Emotional Intelligence

    How we manage our own emotions and empathise with the emotions displayed by other people can have a dramatic impact on our effectiveness at getting things done with and through people. By increasing our knowledge and intelligence around emotions, we become better equipped to sense and respond in the workplace and at home.

    Academic Assessment Writing

    Supporting your Higher Education.  Writing at an academic level does not come naturally to many of us; it is a learned skill.

    Crucial Conversations®

    What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

    Mindsets for High Performance

    AIM WA is pleased to partner with The Pacific Institute® to deliver this globally renowned program aimed at creating mindsets that increase thinking flexibility, enable change and generate high performance. The program has been delivered to 6.5 million people in 60 countries.

    Speaking Up in Meetings

    This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

    Essentials of Good English

    This program provides answers to many questions about good English and how to write and speak it correctly and confidently. Attendance is a must for all staff who want to feel more confident when preparing reports, business documents or speeches.

    Communicating Across Generations

    Baby Boomers, Generation X's, Millennials, Centennials... This program will explore the similarities and differences these generational groups exhibit and provide effective communication strategies for those who want to improve their communication across a wide range of generations.

    Crucial Accountability®

    This program provides a straightforward, step-by-step process for identifying and resolving performance gaps, strengthening accountability, eliminating inconsistency and reducing resentment.  It uses video, group discussions, skills practice and real-life application to make the program both enjoyable and engaging.

    Think on Your Feet®

    Learn the skills you need to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This Perth based training course will teach you to employ strategies to stay cool under pressure and help you learn the techniques to structure communications which are suited to any situation, enabling you to articulate and deliver your message clearly and concisely.

    Accurate Written Communication

    This practical and interactive program is for people who prepare, check or process documentation as part of their day-to-day work. Learn how to develop a mindset to deliver the right message, at the right time and in the right way with your written communication.

    Effective Communication

    Learning how to communicate effectively at work is crucial in optimising your performance as a professional. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately the keys to communicating effectively can be learned. This Perth based program provides staff training across a range of communication techniques including interpersonal skills, verbal and non-verbal strategies to become a more effective and confident communicator in the workplace.

    Effective Email Communication

    Email has become the communication method of choice to send short sharp messages. However, this does not guarantee it will be used effectively or efficiently. During this short program you will be exposed to useful tips and tricks to improve your communication.

    Assertive Communication for Women

    Clear, authentic self-expression and active listening are key ingredients of this program. Participants will acquire the confidence and skill to be highly effective with their communication with people at all levels in their organisation.

    Improving Your Research Skills

    In this age of information overload, it can be hard to know where to find good information that you can trust. After you complete this course, you’ll be ready to find reliable information on any topic, and turn that information into a compelling, accurate piece of writing.

    Negotiation Skills

    Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This program equips participants with the tools, techniques and tactics required to manage negotiations successfully.

    Deliver Engaging Virtual Presentations

    Virtual presentations for meetings and conferences are now part of our everyday life. If you want to learn how to be effective as an on-line presenter, this course will give you the skills you need, exploring the most popular delivery platforms.

    Think Smart

    Learn to function at your best with insights from the latest research and brain science into personal productivity and decision making. A range of different techniques will be explored to give you a new toolkit of skills.

    Networking for Success

    In this course, you’ll learn the essential ingredients for business networking, including in-person, people-centred connections, and online spaces such as LinkedIn.

    Writing Policies, Procedures and Work Instructions

    Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this program you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

    Time Management - Organising Yourself!

    To become truly effective at work we must achieve a balance of our own time and the needs of the job. This program reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.

    Improving Your Interpersonal Relationships at Work

    The backbone to every efficient and effective organisation is a cohesive team that works well together. This Perth based training course is geared to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret peoples' reactions and modify your own style when appropriate. This short course helps you learn how to improve interpersonal skills that are fundamental to strengthening relationships at work and beyond. When your interpersonal communication works well, you will find your relationships improving and your stress level dropping accordingly.

    Time Management

    We do not manage time - we manage ourselves with respect to time - time is life! Participants will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

    Aboriginal and Torres Strait Islander Cultural Awareness

    Building stronger, more meaningful relationships and understanding with Aboriginal and Torres Strait Islanders is the key outcome of this enlightening course.

    How to Turn Data into Compelling Visual Presentations

    The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This program provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

    Professional Presentations

    Having to speak to or make a visual presentation to a group can be a stressful experience. This program explores the skills required to create and deliver highly effective presentations with confidence and style. It also includes how to use visual aids to achieve optimal impact.