Assertive Communication for Women

Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.

Location

Date

Duration

2 days

Time (AWST)

Address

Participants

Total

Overview

Assertive communication is the cornerstone of establishing credibility and mutual respect within an organisation. By embracing a clear and respectful communication style, effective negotiations become attainable and workplace stress is significantly reduced.

Developing assertive communication skills is crucial for personal and professional development, helping individuals overcome self-esteem barriers and fear of conflict. The Assertive Communication for Women course improves open and assertive communication, builds stronger relationships and fosters a harmonious and productive organisational environment.

Who will benefit

Women who want to become more confident and communicate more effectively with work colleagues at all levels. This assertive communication training also provides value in both client interactions and personal relationships.

Content

Differences between assertion, aggression and non-assertion behaviour, including aggressive communication and passive communication
Establishing healthy boundaries to foster effective communication
Importance of maintaining eye contact when communicating effectively
Development and maintenance of self-confidence
Learning how to handle constructive criticism and complaints
Evaluate the appropriateness of time, place and situations when dealing with conflict
Learning how to say “no” when suitable and setting boundaries
Expressing positive and negative feelings
Using assertive body language and assertive verbal skills.

Learning Outcomes

You will learn to:

Distinguish between assertive, non-assertive and aggressive behaviour
Establish healthy boundaries when expressing your personal views
Communicate assertively in difficult situations and resolve conflicts
Express positive and negative feelings easily through verbal and non-verbal communication
Apply assertive rights and responsibilities effectively
Develop confidence in handling conflict and complaints
Master the art of navigating challenging conversations with assertive communication strategies
Express yourself in a clear, direct and respectful manner in both professional and personal contexts
Cope with difficult people and challenging situations more effectively.

What past course attendees say:

"This course was great for becoming self-aware of body language and behaviours."

Taylor Wilson

City of Stirling

Business Support Officer

"This course has taught me a lot more about myself and how I can self-improve at work and home."

Linda Millea

City of Stirling

Planning Officer