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Assertive Communication for Women
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.
2 days
Overview
Assertive communication is the cornerstone of establishing credibility and mutual respect within an organisation. By embracing a clear and respectful communication style, effective negotiations become attainable and workplace stress is significantly reduced.
Developing assertive communication skills is crucial for personal and professional development, helping individuals overcome self-esteem barriers and fear of conflict. The Assertive Communication for Women course improves open and assertive communication, builds stronger relationships and fosters a harmonious and productive organisational environment.
Who will benefit
Women who want to become more confident and communicate more effectively with work colleagues at all levels. This assertive communication training also provides value in both client interactions and personal relationships.
Content
- Differences between assertion, aggression and non-assertion behaviour, including aggressive communication and passive communication
- Establishing healthy boundaries to foster effective communication
- Importance of maintaining eye contact when communicating effectively
- Development and maintenance of self-confidence
- Learning how to handle constructive criticism and complaints
- Evaluate the appropriateness of time, place and situations when dealing with conflict
- Learning how to say “no” when suitable and setting boundaries
- Expressing positive and negative feelings
- Using assertive body language and assertive verbal skills.
Learning Outcomes
You will learn to:
- Distinguish between assertive, non-assertive and aggressive behaviour
- Establish healthy boundaries when expressing your personal views
- Communicate assertively in difficult situations and resolve conflicts
- Express positive and negative feelings easily through verbal and non-verbal communication
- Apply assertive rights and responsibilities effectively
- Develop confidence in handling conflict and complaints
- Master the art of navigating challenging conversations with assertive communication strategies
- Express yourself in a clear, direct and respectful manner in both professional and personal contexts
- Cope with difficult people and challenging situations more effectively.
What past course attendees say:
Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.
Learning how to communicate effectively in the workplace is crucial in optimising your performance. Good business communicators are highly valued by their organisations, however not everyone is a natural communicator. Fortunately, the keys to communicating effectively can be learned. This course runs in Perth, Bunbury and Kalgoorlie.