Man communicating assertively in office

Assertive Communication

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Location
Date
Duration

2 days

Time (AWST)
Address
Participants
Total

Overview

Clarity and confidence are often seen as the secrets to effective assertive communication. By developing skills to clearly express your views in a confident manner, you are more likely to be successful at getting your message across and be more receptive and open to concerns expressed by others.

Who will benefit

Anyone who wants to develop their self-confidence and communicate effectively and assertively with work colleagues at all levels. This assertive communication training is useful in conversations with clients and in personal life.

Content

  • Differences between assertion, aggression and non-assertion behaviour
  • Rights and responsibilities
  • Assertive communication characteristics
  • Developing self-confidence
  • Matching the verbal and non-verbal messages
  • Responding and reacting to the views of others
  • Dealing with difficult people and situations
  • Adapting to the needs and styles of others.

Learning Outcomes

You will learn to:

  • Respond to difficult situations with assertion over aggression or submission
  • Recognise your communication strengths and weaknesses
  • Develop assertive communication skills
  • Build a toolkit of strategies to adapt to the needs and communication styles of others
  • Be more confident when expressing your personal views
  • Cope with difficult people and situations more effectively.

What past course attendees say:

"The facilitator was lovely, venue and food were brilliant!"
Justin Bullock
CITIC Pacific Mining
HME Fabrication Leadinghand
"This course was very beneficial to my work and personal life."
Lesley Gillett
Electrical Group Training
Related Results

This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.

The backbone to every efficient and effective organisation is a cohesive team that works well together. This training course will help you to develop the personal insight necessary to work effectively with different personalities, avoid unnecessary conflicts, interpret people's reactions and modify your own style when appropriate. 

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.

We do not manage time - we manage ourselves with respect to time - time is life! On this course you will learn the difference between importance and urgency and will be given tools, techniques and strategies that can be used back in the workplace to maximise the time they spend completing the tasks that matter most, whilst minimising time spent on tasks that don't.

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