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Continuous Improvement
To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.
1 Day
Overview
While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).
This course is designed to equip you with the knowledge, tools and skills required to excel in quality management and continuous improvement practices.
Using immersive case studies and other activities, you will explore ways to improve all aspects of your business, including workplace relationships, processes, products and services.
Who will benefit
All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.
Content
- Quality and continuous improvement defined
- Process thinking and continuous improvement
- Continuous improvement models and approaches
- Case studies and activities designed to challenge.
Learning Outcomes
You will learn to:
- Implement a continuous improvement process
- Employ various performance metrics and key performance indicators (KPIs) to monitor ongoing improvement efforts
- Systematically assess and prioritise ongoing opportunities for additional enhancements
- Develop effective mentorship and coaching skills to guide individuals and teams through change initiatives.
This practical course equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.
The key component in effective performance management is communication. Using contemporary case studies, this course helps you to develop the required skills and challenges you to make managing performance beneficial to both employer and employee.
Tailored for current supervisors, this course builds on your existing experience with people management. You will learn how to enhance your leadership skills and maximise your own potential and that of your staff.
If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is key to success. During this course, you will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.