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Effective Digital Communication
Digital communication shapes how work gets done. This course helps professionals communicate with clarity, purpose and professionalism across everyday workplace channels, including email, chat, shared documents and online meetings.
Half Day
Overview
Clear digital communication is not only about writing well. It requires judgement about the message, the audience, the channel and the action needed. In this course, you will learn practical ways to plan, structure and review digital communication so it is easier to read, respond to and act on.
Who will benefit
This course is for working professionals who want to improve the way they communicate in digital workplace settings. It is suitable for team members, supervisors, managers and anyone who wants to build confidence in writing clearly, using appropriate tone and managing professional relationships online.
Content
During this training course, you will explore:
- How to choose and use common digital channels effectively
- Techniques to plan, structure and format professional messages
- Writing clear, concise updates, requests and responses that support action
- Using tone, grammar and language appropriate to your audience and purpose
- Practical ways to communicate effectively in hybrid and technology-enabled workplaces
By the end of this training course, you should be able to:
- Choose the right digital channel for your message, audience and purpose
- Structure messages so they are clear, concise and easy to act on
- Write professional digital communication using appropriate tone and language
- Adapt your communication style for different workplace contexts and relationships
- Reduce ambiguity, overload and unnecessary back-and-forth in digital communication
Participants should be able to:
- Write clear and effective email messages
- Manage the flow of email messages
- Use appropriate language to suit the audience and topic.
Delivered in partnership with The Pacific Institute®, this globally renowned course is designed to cultivate mindsets that increase thinking flexibility, facilitate change and drive high performance. Over 6.5 million people across 60 countries have benefitted from this course.
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