Effective People Management

People management skills are an essential element to getting the best from your team. This course is designed to enhance your people management skills by developing the personal insights necessary to lead, manage and interact with your colleagues effectively and productively.

You will have the opportunity to identify and practice the key skills of communication, motivation, delegation and problem solving so that you can learn to maximise your own potential and that of your staff.

Over two days this people management course will equip you with essential interpersonal skills to successfully manage your team. You will gain a deeper understanding of the fundamental management and leadership process. This course offered in Perth will give you the skills needed to solve problems and negotiate conflicts. Throughout the course, you will also learn how to assess performance and counsel employees to encourage a culture of performance improvement.

Who will benefit

Managers, team leaders, project managers and anyone wanting to improve their interpersonal relationships and get the best from their team members. The content and skills are also relevant to experienced supervisors and to those who are relatively new to a leadership position but haven’t received leadership training.

Content

• Developing relationships
• Communication – giving instructions, orders, requests, and suggestions
• Conflict resolution
• Understanding what motivation is, and is not
• Orientation, on-boarding, and providing performance feedback
• Delegating effectively
• Steps for a difficult conversation
• Managing diversity
• Developing teams.