Fundamentals of AI in the Workplace (with ChatGPT)

This practical and engaging training course gives you the essential knowledge and tools to use artificial intelligence safely and effectively in the workplace.

Through guided exercises using a secure instance of ChatGPT Plus, you will unpack the key concepts behind modern AI in non-technical language and explore how AI can enhance productivity, creativity and decision-making.

The course helps you understand what AI is, how it works, and where it adds value, so you can make informed choices about how to apply these tools responsibly in your organisation.

Who will benefit

Business professionals, managers and non-technical staff who want to understand and use ChatGPT confidently in their work. It is ideal for anyone exploring how AI can improve efficiency, creativity and outcomes in a practical, ethical way.

Content

• What is AI?: Define artificial intelligence in clear terms and explore examples of how it is transforming the world around us
• How does AI work?: Understand how AI systems learn, process information and generate outputs in everyday business contexts
• Understanding AI algorithms: Develop an accessible understanding of how machine learning and Large Language Models (LLMs) function
• Identifying practical applications: Explore ways to apply ChatGPT to real workplace challenges and improve efficiency in communication and problem-solving
• Strengths and limitations: Discuss where AI adds value and where human oversight remains essential
• Ethical challenges and frameworks: Examine privacy, transparency and data security considerations for responsible AI use in the context of current Australian policy guidelines
• Managing AI failures and risks: Recognise potential errors, biases and limitations, and learn how to manage and mitigate them effectively
• Leading an AI change initiative: Assess your organisation’s AI maturity and develop a clear action plan for safe adoption and integration.