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Having Difficult Conversations
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
1 Day
Overview
Challenging workplace discussions can arise in any professional setting. This course will equip you with practical techniques to navigate these interactions confidently and constructively, addressing both the issues at hand and workplace dynamics effectively.
Who will benefit
Professionals, team leaders and managers seeking to enhance their ability to handle challenging interactions. This course is ideal for anyone who wants to build their communication skills and tackle workplace challenges with confidence and professionalism.
Content
- Preparing for and engaging in challenging conversations with purpose and composure
- Identifying moments where workplace dynamics may require intentional dialogue
- Understanding how stress impacts communication and behaviour
- Separating objective details from personal assumptions
- Strengthening engagement through focused listening and thoughtful inquiry
- Using structured techniques to hold more productive conversations.
Learning Outcomes
You will learn to:
- Cultivate confidence in handling workplace challenges
- Apply practical methods to manage stress and maintain composure
- Build communication skills that foster clarity and mutual understanding
- Adapt communication approaches to a variety of scenarios, including team discussions and client interactions
- Use actionable strategies to address workplace issues while maintaining professionalism.
What past course attendees say:
Clear, authentic self-expression and active listening are key ingredients of this course. Embrace the power of assertive communication as a woman, develop confidence and learn to communicate effectively with people at all levels in your organisation.
Boost your effectiveness in handling Crucial Conversations by adding on the Crucial Conversations for Accountability module.
There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.
Delivered in partnership with The Pacific Institute®, this globally renowned course is designed to cultivate mindsets that increase thinking flexibility, facilitate change and drive high performance. Over 6.5 million people across 60 countries have benefitted from this course.