(08) 9383 8000
Having Difficult Conversations
Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. This course runs in Perth and select regional locations.
1 Day
Overview
Challenging workplace discussions can arise in any professional setting. This course will equip you with practical techniques to navigate these interactions confidently and constructively, addressing both the issues at hand and workplace dynamics effectively.
Who will benefit
Professionals, team leaders and managers seeking to enhance their ability to handle challenging interactions. This course is ideal for anyone who wants to build their communication skills and tackle workplace challenges with confidence and professionalism.
Content
- Preparing for and engaging in challenging conversations with purpose and composure
- Identifying moments where workplace dynamics may require intentional dialogue
- Understanding how stress impacts communication and behaviour
- Separating objective details from personal assumptions
- Strengthening engagement through focused listening and thoughtful inquiry
- Using structured techniques to hold more productive conversations.
Learning Outcomes
You will learn to:
- Cultivate confidence in handling workplace challenges
- Apply practical methods to manage stress and maintain composure
- Build communication skills that foster clarity and mutual understanding
- Adapt communication approaches to a variety of scenarios, including team discussions and client interactions
- Use actionable strategies to address workplace issues while maintaining professionalism.
What past course attendees say:
Research shows that most inexperienced negotiators rush too quickly to bargaining and don't spend enough time on planning. This practical course equips you with the tools, techniques and tactics required to manage negotiations successfully.
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes.
Discover how to visualise and organise your thoughts quickly, communicate effectively under pressure, convey your ideas clearly and think on your feet faster. This course will teach you strategies to stay cool under pressure, enabling you to articulate and deliver your message clearly and concisely.
Conflict at work should enable ideas to be tested and new directions to be explored. In this course, you will examine positive and negative conflicts and discover conflict resolution techniques for your work and personal life. This course runs in Perth and Kalgoorlie.