Tough discussions with a direct report, peer, boss, supplier or customer can arise in a variety of situations. This course will show you how to prepare for these challenges and increase the likelihood of a successful outcome for everyone involved. The course runs in Perth, Bunbury, Geraldton, Albany and Karratha.
1 Day
We all face difficult conversations at some stage in our lives. These scenarios can arise in a variety of situations including performance management, discipline, personal issues, redundancy, interpersonal conflict and customer service. This course will give you the skills and confidence to tackle these conversations and increase the likelihood of a successful outcome for all parties.
Supervisors, managers and team leaders who are required to resolve difficult situations by speaking directly with their colleagues, suppliers or customers. This course will also be applicable to people who do not have direct supervisory responsibilities but need to initiate difficult conversations at work.
You will learn to:
To become truly effective at work we must achieve a balance of our own time and the needs of the job. This course reinforces the need to take control over your behaviour and become responsible for job outcomes as well as simple processes. The course runs in Perth, Bunbury, Geraldton, Karratha and Albany.
This transformative course provides emerging and middle leaders with practical strategies for personal and leadership growth. EMPOWER unlocks potential and drives innovation by building resilient, engaged and purpose-led teams.
This course will help to develop your knowledge of traditional and modern media in Australia and by doing so, leverage your media appearances for maximum impact on personal and business brands.
This course is aimed at anybody who wants to improve their speaking skills in informal situations. You’ll have more confidence and greater skills to interact with others, to speak in informal situations, and to present in front of small groups.