Influencing Skills

Influencing Skills

There are many people that we may need to influence because of our role, our expertise, our experience, or even our unique view on an issue. In this course, you'll explore the elements that help you to develop the ability to positively influence others, and then apply that learning to situations in your workplace. This course runs in Perth and select regional locations.

Location
Date
Duration

1 Day

Time (AWST)
Address
Participants
Total

Overview

Every day at work we are called on to respond to the demands of others, make requests, raise issues or initiate change. Each of these situations would benefit from being able to positively influence the situation. Whether you are dealing with colleagues, team members, customers or stakeholders, this course will strengthen your knowledge around influencing others.

Who will benefit

Anyone who wants to enhance their ability to achieve positive outcomes from their daily interactions with work colleagues, team members, customers or other stakeholders.

Content

  • What is influence?
  • Where do we use our influence skills?
  • How do you influence others?
  • How do they influence you?
  • Why we can fail to influence?
  • The 4 elements of influencing others
  • Skills and techniques of the 4 elements
  • How you can gauge your level of influence.

Learning Outcomes

Participants should be able to:

  • Understand and describe the main difference between influence and it’s 4 elements – persuasion, negotiation, power, and conflict
  • Choose the appropriate outcome they require in a situation, and apply the appropriate influence element(s) to achieve that outcome
  • Achieve more positive outcomes from their future interactions, to continue to build their level of influence
  • Create an Action Plan using the skills addressed in the course.

What past course attendees say:

"An interactive and interesting course that held my attention for the whole day."
"Really enjoyed the course, the facilitator was excellent."
Related Results

What is a Crucial Conversation? A crucial conversation is a discussion between two or more people where the stakes are high, opinions vary and emotions run strong. These conversations, when handled poorly or ignored, lead to strained relationships and dismal results.

The use of data can be helpful to communicate messages to others but sometimes the main message can be lost or an audience can disengage. This course provides practical tips on sifting and using data in such a way to support the main message in a clear, succinct way.

Technical writers often carry the burden of explaining all aspects of a new technology, instructing the user and contributing to the company's marketing efforts. In this course you will learn how to write in a technical style that is both professional and user-friendly along with how to structure a manual for maximum impact to your target audience.

Master the art of clear, confident expression while remaining receptive and open to others' concerns. You will discover the psychological impact this communication method has on long-term relationships and how influential it can be in achieving agreement with others.

Courses - Frequently Asked Questions

Get answers to common queries.

FAQs