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Managing Workplace Inquiries and Investigations
When concerns or allegations arise, the way they are handled can protect trust or place it at risk. This course gives you a clear, ethical and structured approach to managing inquiries and investigations.
You will learn how to plan the process, gather information objectively and act with fairness and respect for everyone involved.
1 Day
What to expect
Workplace inquiries and investigations require balance, judgement and a strong understanding of your obligations. This course introduces a systematic approach to managing complaints, defining scope and responding appropriately under legal, organisational and ethical requirements. You will explore the principles of natural justice, privacy considerations and the responsibilities leaders hold when issues are raised.
You will learn how to conduct interviews, gather evidence discreetly and evaluate information with objectivity. The program also covers how to assess competing accounts, sift through evidence and maintain impartiality throughout the process. These skills help you manage complex situations with clarity and professionalism.
To complete the investigation cycle, you will practise writing clear, well-reasoned reports and learn how to make recommendations that support resolution and help prevent future issues. You will leave with greater confidence in your ability to handle sensitive matters transparently and respectfully.
Is this course for you
This course is ideal for leaders and managers tasked with conducting or overseeing workplace inquiries or investigations, including cases of misconduct, discrimination, harassment, or bullying. No prior investigation experience is required.
This course is suited to individuals who want to:
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understand the fundamentals of workplace investigations
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conduct or oversee inquiries fairly and effectively
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manage sensitive issues with confidence and professionalism
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ensure compliant and appropriate investigation processes
What you will explore
Where this course can take you
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