Managing Workplace Inquiries and Investigations

Workplace inquiries and investigations are usually complex and stressful. However, through this course you'll learn the steps and processes that will help to resolve the issues and minimise the negative impacts on your organisation.

Date
Duration

1 Day

Time
Location
Participants
Total

Overview

Conducting a workplace inquiry or investigation is often a period of great stress, but it can also be one of great opportunity. Such stress often comes from the highly charged emotional environment and the sense of loss felt by many of the people involved. Opportunity arises from the chance to fix a problem and to gain credibility through an approach that is conscientious and demonstrates integrity. This course offers a systematic approach to managing the process and highlights some of the pitfalls for those who have responsibility for the outcome.

Who will benefit

Individuals who have, or who are likely to be given, the responsibility for initiating, completing and reporting on a workplace inquiry or investigation. Prior experience of investigations into employee behaviour such as inappropriate conduct, discrimination, harassment or a reported bullying allegation is not required.

Those interested in incident or accident investigation should refer to Preventing and Responding to WHS Incidents.

Content

  • Organisational and personal obligations to respond to complaints
  • Legal issues and obligations
  • Defining the scope of the investigation
  • Principles of natural justice
  • Privacy policy and practice
  • Gathering information discreetly and objectively
  • Sifting through the evidence
  • Reporting the findings
  • Recommending approaches to avoid recurrences.

Learning Outcomes

Participants should be able to:

  • Develop a plan for implementing a workplace inquiry or investigation
  • Define the legal issues
  • Complete the work whilst maintaining a high level of integrity and respect for all parties
  • Gather evidence and interview key stakeholders
  • Prepare a report of their findings.
Related Results

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A thorough understanding of employment law is essential to both maintain compliance with the relevant legislation and to maintain high quality employment practices. Refresh and update your knowledge of the current laws during this two day course.

Many managers and supervisors are expected to be involved with some human resource issues within their role. This course will introduce those leaders to general human resource concepts.

This course will expose you to models and frameworks which are an essential toolkit for all coaches. The course is interactive and practical, giving you the skills that can be applied immediately back in the workplace.

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