Planning at the organisational level sets the direction and influences activities carried out by teams and individuals. Effective development and implementation of an operational plan can contribute towards better performance and improved processes and production within an organisation. Sound planning is essential if an organisation is to reach its desired goals and the implementation of that plan is an important key to success. Other important byproducts of the planning process are increased customer satisfaction and the capacity to manage change more effectively.
Who Will Benefit
All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.
- The purpose of planning
- How operational plans work
- Case studies on actual operational plans
- Managing resources
- Evaluating performance.
Participants should be able to:
- Develop and/or implement an operational plan
- Manage operational resources
- Monitor and review operational performance.
Please click on the qualification link below for Qualification pathway information and total fees.