Relentless change and the pressure of market forces place increased demands on organisations to continuously improve their products and services. To remain competitive, organisations must continually seek ways to proactively improve all aspects of their business, including workplace relationships, processes, products and services.

Overview

To remain competitive, organisations must continually seek ways to improve all aspects of their business. While the focus on achieving quality products and services is not new, it has shifted from being reactive (inspect and fix) to proactive (plan to get it right the first time).

Through immersive case studies and activities, this practical program will equip you with the vital skills and knowledge to ensure the quality and continuous improvement approach becomes second nature.

Who Will Benefit

All managers working at the frontline of an organisation, from supervisors and team leaders, through to business unit and divisional managers.

Content

  • Quality and continuous improvement defined
  • Process thinking and continuous improvement
  • Continuous improvement models and approaches
  • Case studies and activities designed to challenge.

Learning Outcomes

Participants should be able to:

  • Implement continuous improvement
  • Monitor, adjust and report performance
  • Consolidate opportunities for further improvement
  • Mentor and coach individuals to support change.

Assessment

Additional fee applies for assessment:

1 x Unit of Competency - Diploma of Leadership and Management, Certificate IV in Business and
Certificate IV in Human Resources
$210 Non Member
$175 Corporate / Professional Member

2 x Units of Competency - Certificate IV in Leadership and Management
$420 Non Member
$350 Corporate / Professional Member

Relationship to Competency Standards

Nationally Recognised Training

BSB42015 Certificate IV in Leadership and Management

BSBMGT403 Implement continuous improvement
BSBINN301 Promote innovation in a team environment

BSB41015 Certificate IV in Human Resources

BSBINN301 Promote innovation in a team environment

BSB40215 Certificate IV in Business

BSBINN301 Promote innovation in a team environment

BSB51918 Diploma of Leadership and Management

BSBMGT516 Facilitate continuous improvement

Please click on the qualification link above for Qualification information and total fees.

Course Number
625
Dates
    Make a Booking
    Duration

    1 Day
    Time
    Location

    * Minimum numbers are required for course to proceed

    Similar Programs

    Manage People Performance

    Managing the performance of others is an ongoing cycle of planning with people what they are to achieve, helping them with their day-to-day activities, reviewing their performance and collaboratively helping them to meet required outcomes as well as ensuring they develop their skills and knowledge. The cycle is demonstrated using role plays and case studies.

    Implementing Safety Risk Management

    Having an approach to risk management is never enough. Implementing the strategy and embedding it in the day-to-day activities of all staff is key to reducing the hazards and engaging employees.

    Crisis Intervention - Preventing and Responding to Challenging Behaviours

    It can be difficult to know how to respond constructively when faced with people who display challenging, abusive or aggressive behaviour. This three hour workshop will help to explore the reason behind the challenging behaviour and in doing so, provide the skills to deal with it in an objective way.

    Personal Work Priorities and Professional Development

    This practical program equips participants with the skills and knowledge to face choosing and setting priorities head-on. Learn how to set realistic goals and targets, organise work activities and achieve a healthy work life balance whilst meeting agreed goals and expectations.

    Stress Management

    Stress can be good, helping us to improve performance however 'distress' is counterproductive and has serious side effects. While stress is unavoidable, we can understand and harness its powerful energy to create the lifestyles we want for ourselves. This program teaches participants how to handle stress and use it positively.

    Manage Projects

    Project management has become a critical managerial competency. For those involved in low value, low risk projects, this very practical program provides an understanding of the four phases of project management - initiation, development, implementation and finalisation.

    Workplace Safety

    An effective OHS system is essential in any organisation to support promotion of a safer working environment. This program will explore how to implement, maintain and monitor an effective OHS system within the workplace.

    Developing Resilience

    In life, things go wrong from time to time but it’s how we face those challenges that can make all the difference. Participants attending this program will learn practical, behaviourally based techniques to help rebound quickly and positively after facing difficulties.

    Experienced Supervisor

    This program builds on existing key skills and knowledge of people management. It examines at a greater depth communication issues, leadership, the changing role of supervisors, leading team meetings, managing workplace relations and implementing change. Attendance will enable a supervisor to maximise their own potential and that of their staff.

    Operational Plans

    If an organisation is to reach its desired goals, sound planning is essential and implementation of that plan is an important key to success. Participants will learn how to develop and implement an operational plan, manage operational resources and monitor and review operational performance.

    Workplace Leadership

    Responsible leadership is a prerequisite for high performing teams. This program focuses on creating an understanding of the role of the leader in a modern organisation. Flexibility and the capacity to apply a range of leadership styles is critical. Based around in-depth case studies, participants will be encouraged to identify leadership principles and how they can be applied in their work environment.

    Effective Workplace Relationships

    Good workplace relationships are essential to ensure teams or business departments can work effectively. There are a multitude of essential skills covered in this program which will help participants increase their influence within their work team.

    Safety and Health Representatives Program

    Safety and Health Representatives need to confidently and competently engage everyone in meaningful communication about the risks and remedies for incidents and injuries in the workplace. To be recognised by WorkSafe, participants attending this program MUST be a Safety Representative. A 'representative' means a Safety and Health Representative duly elected in accordance with the OSH act.

    Creating a High Performance Team

    Most of us work in teams; this program examines strategies to ensure your team work effectively together to achieve a set of goals and objectives. Performance outcomes, the skills and knowledge required to promote teamwork and the development of team plans are discussed and modelled through case studies and simulation exercises.

    WHS for Managers, Supervisors and Team Leaders

    People are becoming aware of their responsibility as managers for the safety and health of their staff or people who may be contracted into their workplace. Each manager now is required to not only identify the OHS/WHS issues relating to their workplace, but also understand the legislation that pertains to their organisation and the implications if this is not adhered to.

    Leading a Diverse Workforce

    Most people agree that diversity is a good thing for a workplace. However, few recognise that it can be more demanding to manage such a group of people and to realise the full benefits from diverse thinking and perspectives. Increase your toolkit of leadership skills for thriving on diversity through attendance on this program.

    Driving Outcomes to Get Results

    "When all is said and done, more will be said than done". Unfortunately, this adage describes many workplaces. This program seeks to counter this notion by skilling participants with practical skills and energy to complete tasks, meet targets and get on with the next project.

    Building and Sustaining Innovation

    Innovation is an over-used word in modern organisations yet it remains an important ingredient of a successful team. This program adopts a practical perspective and explores ways to embed innovation into the culture of the team.

    Crisis Intervention - Assisting Distressed Callers

    Customers get distressed and emotional for a variety of reasons but how you respond can make a difference to how that customer feels. This three hour workshop will assist you on how to handle distressed and emotional customers and how to handle those conversations sensitively.

    New Supervisor

    Learning how to be a good supervisor is critical for individuals to reach optimum effectiveness faster and avoid feeling like they’ve been ‘thrown in the deep end’. This Perth based introductory supervisor training program shows new leaders the functions of leading effective groups or teams. ‘New Supervisor’ helps develop the skills and techniques required to set the foundations for efficient communication and effective relations between supervisor and staff. The learning outcomes of this program have applications across all industries, including; construction, safety, mining, hospitality, government and more. Welding together concerns of task, team and individuals, this program will ensure participants perform at the highest level on site or in the office.

    Shaping Your Organisational WHS Culture

    Every manager wants to develop the 'right' Work Health and Safety (WHS) culture for their business but many struggle to describe what that culture would actually look like. This program is designed to provide an introduction to the process of shaping the culture of an organisation which forms a critical part of ensuring excellent WHS performance and the ongoing viability of your business.

    Better Mental Health at Work

    A mentally healthy workplace involves managers with the skills and confidence to address mental health in the workplace. People managers have a key role to play through minimising stress and other hazards, noticing warning signs, initiating conversations and providing appropriate support.

    Preventing and Responding to WHS Incidents

    WHS incidents can range from minor non-compliance to catastrophic injury or death. It is therefore essential that organisations adopt a systematic approach to investigation of incidents and introduce measures to minimise or respond appropriately to future incidents.

    The Frontline Leader

    One of AIM WA's most successful and well regarded programs, The Frontline Manager program is specifically designed to create a Return On Investment (ROI) for both the organisation and the individual through a highly interactive learning approach. Participants are challenged to reflect on their role and style and to explore ways they can significantly improve the performance of their work team.